Call Center Representative Job at Style Netbox in Atlanta

Call Center Representative

Location: Atlanta, GA  
Schedule: Monday to Friday, 8-hour shifts
Salary: $28 - $30 per hour

About Us

At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.

Job Description

We are seeking a highly motivated and dedicated Call Center Representative to join our dynamic team. As a Call Center Representative, you will be the first point of contact for our customers, addressing their inquiries, concerns, and needs with professionalism and empathy. This role is essential in ensuring customer satisfaction and engagement, which are vital to our business success.

Responsibilities

• Answer incoming calls from customers and address their inquiries in a friendly and professional manner.
• Provide accurate information about products and services, helping customers make informed decisions.
• Assist with order placements, modifications, and cancellations while ensuring customer satisfaction.
• Resolve customer complaints and issues promptly, ensuring a positive experience for each caller.
• Maintain detailed records of customer interactions and transactions in the system for future reference.
• Collaborate with team members to enhance customer service processes and improve overall efficiency.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Proven experience in a call center or customer service role is highly desirable.
• Excellent verbal and written communication skills, with a strong command of the English language.
• Strong problem-solving skills with an ability to think critically and independently.
• Proficient in using computer systems and software; familiarity with CRM platforms is a plus.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.

Benefits

• Competitive hourly pay ($28 - $30 per hour).
• Opportunities for career growth and skill development.
• Dynamic and creative work environment.
• Health and wellness benefits package.
• Paid time off and holidays.
• Monday to Friday schedule with consistent hours.