Veterinary Receptionist Job at Southern Veterinary Partners in Gainesville

Overview

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Shores Animal Hospital is seeking an energetic professional to be a part of our fast-paced team. We are a small animal practice with a 7000+ square foot, state-of-the-art hospital. We strive to offer the gold standard of care to every client and patient. Our hospital has a fully-equipped surgical suite, digital radiology suite, digital dental radiology, cold laser therapy, an ultrasound suite, and a complete in-house diagnostic laboratory. By offering private suites for many of our services, our patients can relax, not be distracted by others around them, and have a less stressful visit. The hospital is located just outside the heart of Gainesville, near the University of Florida, in a family-friendly area.

As a Receptionist You Will

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records (e.g., referral documentation, previous medical history).
• Assist clients by providing instructions, information and invoices; dispense prescription items per the veterinarian’s instructions; and schedule future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions and following cash and credit card handling procedures; follow opening and closing procedures.
• Provide excellent customer service and professional communication.
• Educate clients on preventative care, pet health needs, treatment recommendations, and hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and teammates; demonstrate empathy and respect for animals.
• Use standard office/business equipment; familiarity with veterinary terminology is helpful.

Qualifications and Skills

• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently and follow directions on assigned tasks.
• Strong organizational, verbal and written communication skills; good judgment and ability to manage stressful situations.
• Critical thinking to identify best solutions and approaches to problems.

Compensation and Benefits

• Pay range of $14-$15/hour based on experience.
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• Mission Pet Health offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc – FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of veterinary professionals supporting collaboration and career growth

About Mission Pet Health

Veterinarian-led. People-focused. Pet-obsessed. Mission Pet Health believes local practices thrive when autonomy, collaboration, and medical excellence lead the way; this belief guides mentorship, medicine, and teammate support.

Driving our culture are the WAG values - Work Together, Amaze, and Grow - to drive positive impact for teams, communities and pets.

What’s in it for you at Mission?

• Unparalleled opportunities for personal and professional development
• Benefits that buck the norm of the vet med industry
• A culture where YOUR well-being comes first

Mission is a leading veterinary care organization in the U.S., formed by the joining of Southern Veterinary Partners and Mission Veterinary Partners. Our mission is to provide world-class support to hospital teams on a hyper-local basis. We’re based in Birmingham, AL, with 850+ animal hospitals and 20,000+ teammates across the country.