Remote Call Center Representative Job at Conduent Commercial Solutions, LLC in U

Overview

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Call Center Representative

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. We are looking for people with a passion for helping others, who are naturally empathetic and determined to deliver a comprehensive solution to these Supplemental benefits-related calls. Customer service experience is a plus but not required to be successful in this role.

Salary: The starting pay rate is $16.32 an hour.

Benefits and schedule: Paid time off accrues after 180 days (about 6 months) of employment. Health benefits (medical, dental, and vision) are available on the 1st of employment. Fully work from home. Hours of Operation: 24/7.

Role responsibilities

• Navigate 12-13 systems and handle an average of 30-40 calls per day.
• Answer claims inquiries or debit card denials; respond to questions about documentation requested from members.
• Assist with website usage, registration, and forgotten usernames/passwords/lockouts.
• Support members with placing Commuter Orders and with balance inquiries.
• Handle inquiries about eligible expenses, Plan Year deadlines, and making or missing Contributions for HSAs.
• Manage member account closures, transfers, or rollovers; update member profiles (address, phone, etc.).
• Provide information on tax forms and assist with setting up distributions from HSAs or opening new HSAs.
• Answer questions about rewards and online navigation.
• Assist with general usage questions and troubleshooting.

Requirements for Remote Call Center Representative

• Complete a customer service assessment and typing test on a computer (not compatible with mobile devices).
• High school diploma, GED, or college degree.
• At least 6 months of customer service experience.
• Complete a mandatory paid training program with 100% attendance.
• Successful completion of a background check (including education and previous employment verification).
• Strong problem-solving skills and ability to multi-task.
• Flexibility to work weekends.

Work environment and equipment

• We provide all equipment (computer, monitor, mouse, keyboard, headset, ethernet cord, power cables).
• Home internet connection required with minimum 25 Mbps download and 10 Mbps upload speed.
• Must hardwire the work computer to the home modem via ethernet; satellite or wireless internet not acceptable.
• Quiet, distraction-free workspace required during working hours.

Application process

• Application will take less than 20 minutes and includes basic profile information, prescreen questions, a typing test, and a short assessment to determine fit.
• Be prepared to complete the steps promptly to be considered for the role.

Geography and eligibility

We are currently NOT hiring in certain geographies: States AK, CA, HI, MA, IL, MT, NY, WA, CT; Metro areas MN-Minneapolis, IL-Chicago, NY-NYC; OR-Portland, MD-Montgomery County, WA-Seattle; Washington DC; CO (Denver).

Equal opportunity and accommodation

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, disability, medical condition, veteran status, citizenship status, or any other protected status. For US applicants, individuals with disabilities may request reasonable accommodation by submitting the request through the form provided by Conduent when applying, or by contacting the ADA/AA accommodation policy as indicated in the job posting.