Veterinary Receptionist Job at Advanced Animal Hospital Group in Douglassville

Overview

Passionate About Pets? Become Our Veterinary Receptionist and be the first friendly face our valued pets and pet parents see—helping create a welcoming experience from the very first hello! Douglassville Veterinary Hospital has an opportunity for an Experienced Veterinary Receptionist to join our team.

Location: 105 Griffith Dr., Douglassville, PA 19518

Shift Details: This is a part-time position (under 30 hours/week)

Pay Range: $16.00 - $20.00/hour (based on experience)

What We\'re Looking For:

• Exceptional phone etiquette
• Strong multi-tasking abilities
• Efficiency with a keen attention to detail
• Proficient computer skills
• Team-oriented mindset
• Ability to thrive under pressure

What We Offer:

• A dynamic and supportive team environment where collaboration and compassion are valued.
• Opportunities for growth and advancement within our rapidly expanding practice.
• Get the work-life balance you deserve with a great schedule

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and plays a key role in creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities

• Maintain and uphold the Core Values and Mission Statement of MPH.
• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line system; handle inquiries about basic animal care, routine procedures, services and products, and provide knowledgeable wellness advice.
• Screen and route calls, take and deliver messages, and pull medical records to support documentation.
• Schedule appointments and surgeries; make confirmation calls.
• Note in medical records the details discussed during client conversations, including date, time, key points and required information.
• Enter accurate charges; explain invoices and present services and products before checkout; echo doctors\' recommendations when checking out.
• Collect payment, handle cash/credit transactions, and verify IDs for checks.
• Verify eligibility of clients with charge accounts.
• Check and update medical and computer records; scan new documents to patient records.
• Fill prescription refill forms and provide routine administration instructions to clients.
• Advise clients on flea/tick/heartworm preventatives, pre-anesthetic testing, pain management, grooming, and other retail items.

Qualifications

• Demonstrated commitment to MPH core values.
• Computer knowledge required—keyboarding and use of e-mail/internet.
• Working knowledge of veterinary terminology; able to pronounce, spell, and know the meaning.
• Excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions and be exposed to highly emotional situations.
• Ability to display tact and respect with clients and team members, even when busy.
• Confident, calm, and professional demeanor with clients and staff in stressful situations.
• Genuine liking for animals and their owners and for working in animal care.

We put people first and never compromise on our values. Apply today for immediate consideration!

Identity Statement
As part of the application process, you may be on camera during interviews and assessments. We may take your picture to verify identity and prevent fraud.

Mission Pet Health (MPH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.