IT Support- Level 2 Engineer Job at WhiteCap Search in Lebanon

Overview

Our client is seeking an experienced, hands-on IT Support Engineer (L2/L3) to serve as the primary onsite technical authority for their Lebanon, New Hampshire office. This role requires advanced troubleshooting skills, strong expertise in Cisco networking and AV technologies, Zoom administration, and a solid understanding of security best practices. Acting as the go-to resource for end-user support, network/AV maintenance, and office IT infrastructure, you will work independently while collaborating with remote IT teams to ensure smooth operations for all employees.

Base pay range

$45.00/hr - $50.00/hr

Responsibilities

• Provide advanced support for hardware, software, and connectivity issues, including escalations from L1.
• Troubleshoot and resolve complex issues with Windows/macOS, Office 365, VPN, Exchange, and MFA systems.
• Manage ServiceNow tickets, ensuring timely resolution and accurate documentation.
• Administer and troubleshoot Cisco video conferencing systems and Zoom Rooms, ensuring high-quality user experience.
• Support and configure Cisco networking equipment, including switches, routers, and wireless APs.
• Ensure endpoint security with antivirus, patches, encryption, and troubleshoot VPN/firewall access issues.
• Serve as the sole onsite IT authority for the Lebanon, NH office, collaborating with remote teams and driving process improvements.

Qualifications

• 3–5 years of IT support or systems engineering experience, with strong L2/L3 troubleshooting skills.
• Proficiency in Windows/macOS administration, Microsoft Exchange, Office 365, and VPN technologies.
• Hands-on experience with Cisco networking equipment and AV solutions.
• Knowledge of security tools and best practices, including MFA and endpoint protection.
• Strong customer service orientation with the ability to work independently.
• Experience with macOS device management tools (Jamf, VMware Workspace ONE, or AirWatch).
• Prior experience supporting Zoom Rooms and Cisco Webex conferencing environments.
• Previous experience in a sole-site IT support role is highly preferred.

Disclosure: The hourly rates and/or salaries listed may or may not reflect total compensation packages including bonus and fringe benefits, etc., nor are the advertisement(s) posted a guarantee of a certain compensation package for a position or bona fide offer of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Staffing and Recruiting