Trova
Job Description
Job Description
Customer Service Lead
Location: Mount Prospect, IL Schedule: Monday – Friday | 8:00 AM – 5:00 PM | Onsite Only Compensation: $70,000 – $90,000 (based on experience) Benefits: Discretionary Bonus | Unlimited Paid Time Off Overview:
A well-established manufacturer of technical products is seeking a highly professional and reliable Customer Service Representative to join their team in Mount Prospect, IL. This is not your average customer service role—it requires strong ERP system knowledge, logistics experience, and the ability to support both internal teams and external clients in a manufacturing setting.
You’ll work closely with a small customer service team and independently support remote leadership. This role offers variety, autonomy, and the opportunity to play a key part in day-to-day operations—from order entry and freight coordination to customer quoting and contract support. Key Responsibilities:
Serve as a main point of contact for customers, providing support via phone and email Process customer orders, updates, and modifications using ERP systems (SAGE 100 or similar) Prepare and follow up on price quotes, WIP status, and delivery timelines Coordinate shipping and freight logistics, including documentation and carrier communication Review contracts and ensure order accuracy and compliance Collaborate across departments (engineering, production, sales, leadership) to meet customer needs Track open issues and proactively follow up on pending items Maintain detailed customer records, quotes, and order history Assist in ongoing communication with internal and remote stakeholders Support continuous improvement efforts in the customer service process Qualifications:
3–5+ years of customer service experience in a manufacturing, engineering, or technical product environment Proficiency with ERP systems (SAGE 100 strongly preferred) Strong Microsoft Excel skills and familiarity with data entry, tracking, and reporting Knowledge of shipping processes, freight carriers, and logistics coordination Strong communication skills—verbal, written, and interpersonal Highly organized, self-motivated, and proactive in resolving issues Comfortable working in a fast-paced environment and handling multiple priorities Able to work independently while maintaining strong team collaboration Preferred Attributes:
Professional, polished, and customer-first demeanor Positive, outgoing attitude with a solutions-oriented mindset Experience working with technical specifications, product documentation, or contracts Strong sense of ownership and accountability in delivering excellent service
Job Description
Customer Service Lead
Location: Mount Prospect, IL Schedule: Monday – Friday | 8:00 AM – 5:00 PM | Onsite Only Compensation: $70,000 – $90,000 (based on experience) Benefits: Discretionary Bonus | Unlimited Paid Time Off Overview:
A well-established manufacturer of technical products is seeking a highly professional and reliable Customer Service Representative to join their team in Mount Prospect, IL. This is not your average customer service role—it requires strong ERP system knowledge, logistics experience, and the ability to support both internal teams and external clients in a manufacturing setting.
You’ll work closely with a small customer service team and independently support remote leadership. This role offers variety, autonomy, and the opportunity to play a key part in day-to-day operations—from order entry and freight coordination to customer quoting and contract support. Key Responsibilities:
Serve as a main point of contact for customers, providing support via phone and email Process customer orders, updates, and modifications using ERP systems (SAGE 100 or similar) Prepare and follow up on price quotes, WIP status, and delivery timelines Coordinate shipping and freight logistics, including documentation and carrier communication Review contracts and ensure order accuracy and compliance Collaborate across departments (engineering, production, sales, leadership) to meet customer needs Track open issues and proactively follow up on pending items Maintain detailed customer records, quotes, and order history Assist in ongoing communication with internal and remote stakeholders Support continuous improvement efforts in the customer service process Qualifications:
3–5+ years of customer service experience in a manufacturing, engineering, or technical product environment Proficiency with ERP systems (SAGE 100 strongly preferred) Strong Microsoft Excel skills and familiarity with data entry, tracking, and reporting Knowledge of shipping processes, freight carriers, and logistics coordination Strong communication skills—verbal, written, and interpersonal Highly organized, self-motivated, and proactive in resolving issues Comfortable working in a fast-paced environment and handling multiple priorities Able to work independently while maintaining strong team collaboration Preferred Attributes:
Professional, polished, and customer-first demeanor Positive, outgoing attitude with a solutions-oriented mindset Experience working with technical specifications, product documentation, or contracts Strong sense of ownership and accountability in delivering excellent service