Trova
Job Description
Job Description
Job Title: Customer Service Lead/Supervisor
We are seeking an experienced Customer Service Lead to oversee customer account operations and ensure a seamless order management process. This role is responsible for maintaining accurate customer records, managing a small team of customer service representatives, and serving as a liaison between sales, operations, and customers. The Customer Service Lead will also support marketing, warranty administration, and product information requests, while ensuring excellent service delivery from order entry through final invoicing.
Location: Mount Prospect, IL Schedule: Monday-Friday 8am-5pm on-site daily Pay Rate: $70,000-$90,000
Key Responsibilities
Maintain and update customer account information in the ERP system, including billing details, pricing, payment terms, and freight requirements Respond to customer inquiries via phone and email, providing product information, order updates, and issue resolution Prepare and oversee customer quotations, freight estimates, shipping notifications, acknowledgements, and invoicing instructions Review and verify customer purchase orders for accuracy, ensuring compliance with pricing, terms, and shipping requirements Monitor and reconcile accounts receivable, process credit references, and request credit limits as needed Coordinate outbound freight with carriers, including quoting, scheduling, and directing invoicing Track, monitor, and follow up on open quotations, reporting sales activity on a weekly and monthly basis Support warranty claim processing and manage documentation for repairs or replacements Assist in compiling large orders, coordinating delivery schedules with production, and updating customers on order status Manage customer portals for EDI transactions, forecasts, acknowledgements, and required reporting Provide administrative support for marketing activities, including literature updates, website content coordination, and trade show support Establish and maintain strong customer relationships, ensuring effective communication and collaboration between customers, sales, and internal teams Qualifications
Associate degree or higher preferred; equivalent professional experience considered 8–12 years of progressive experience in customer service, ideally within a manufacturing or distribution environment Strong organizational skills, attention to detail, and ability to manage multiple priorities Excellent verbal and written communication skills with a professional and customer-focused demeanor ERP system experience required; Sage 100 or similar preferred Proficiency in Microsoft Office Suite (Outlook, Word, Excel); experience with graphic design software (Adobe, Corel, or Publisher) a plus Previous leadership or supervisory experience strongly preferredContact Information About Trova Advisory Group Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.
Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status.
We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at trova@gotrova.com. Include the nature of your request and your contact information, and we will be happy to assist you.
Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.
Job Description
Job Title: Customer Service Lead/Supervisor
We are seeking an experienced Customer Service Lead to oversee customer account operations and ensure a seamless order management process. This role is responsible for maintaining accurate customer records, managing a small team of customer service representatives, and serving as a liaison between sales, operations, and customers. The Customer Service Lead will also support marketing, warranty administration, and product information requests, while ensuring excellent service delivery from order entry through final invoicing.
Location: Mount Prospect, IL Schedule: Monday-Friday 8am-5pm on-site daily Pay Rate: $70,000-$90,000
Key Responsibilities
Maintain and update customer account information in the ERP system, including billing details, pricing, payment terms, and freight requirements Respond to customer inquiries via phone and email, providing product information, order updates, and issue resolution Prepare and oversee customer quotations, freight estimates, shipping notifications, acknowledgements, and invoicing instructions Review and verify customer purchase orders for accuracy, ensuring compliance with pricing, terms, and shipping requirements Monitor and reconcile accounts receivable, process credit references, and request credit limits as needed Coordinate outbound freight with carriers, including quoting, scheduling, and directing invoicing Track, monitor, and follow up on open quotations, reporting sales activity on a weekly and monthly basis Support warranty claim processing and manage documentation for repairs or replacements Assist in compiling large orders, coordinating delivery schedules with production, and updating customers on order status Manage customer portals for EDI transactions, forecasts, acknowledgements, and required reporting Provide administrative support for marketing activities, including literature updates, website content coordination, and trade show support Establish and maintain strong customer relationships, ensuring effective communication and collaboration between customers, sales, and internal teams Qualifications
Associate degree or higher preferred; equivalent professional experience considered 8–12 years of progressive experience in customer service, ideally within a manufacturing or distribution environment Strong organizational skills, attention to detail, and ability to manage multiple priorities Excellent verbal and written communication skills with a professional and customer-focused demeanor ERP system experience required; Sage 100 or similar preferred Proficiency in Microsoft Office Suite (Outlook, Word, Excel); experience with graphic design software (Adobe, Corel, or Publisher) a plus Previous leadership or supervisory experience strongly preferredContact Information About Trova Advisory Group Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment.
Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status.
We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at trova@gotrova.com. Include the nature of your request and your contact information, and we will be happy to assist you.
Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.