Hustle Notice Biz
Customer Service Representative
Department:
East Infinity
Employment Type:
Full Time
Location:
Miami FL
Compensation:
$48,000 - $52,000 / year
Description
Job Description: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is pivotal in ensuring customer satisfaction and enhancing customer loyalty through effective communication and problem-solving skills. As a Customer Service Representative, you will be the primary point of contact for our customers, assisting them with any inquiries, complaints, or requests they may have.
Key Responsibilities
Responsibilities:
Handle customer inquiries via phone, email, or chat in a friendly and professional manner. Resolve customer complaints effectively and efficiently to ensure customer satisfaction. Provide knowledgeable answers to questions about products, services, and promotions. Document customer interactions thoroughly in our systems to maintain accurate records. Follow up with customers to ensure their issues are resolved and they are satisfied with the solutions provided. Collaborate with other departments to solve complex customer issues that require additional support. Skills, Knowledge and Expertise
Skills & Qualifications:
High school diploma or equivalent; additional education or certifications in customer service is a plus. Proven experience in customer service or a related field, demonstrating strong interpersonal skills. Excellent verbal and written communication skills, with an ability to convey information clearly. Strong problem-solving skills and a proactive attitude when addressing customer concerns. Ability to multitask and manage time effectively in a fast-paced environment. Familiarity with customer service software, databases, and tools is a plus. Benefits
Benefits:
Opportunities for professional growth and career advancement. Comprehensive training and ongoing support. Health, dental, and vision insurance. Paid time off and holidays. A collaborative and innovative work environment.
Department:
East Infinity
Employment Type:
Full Time
Location:
Miami FL
Compensation:
$48,000 - $52,000 / year
Description
Job Description: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is pivotal in ensuring customer satisfaction and enhancing customer loyalty through effective communication and problem-solving skills. As a Customer Service Representative, you will be the primary point of contact for our customers, assisting them with any inquiries, complaints, or requests they may have.
Key Responsibilities
Responsibilities:
Handle customer inquiries via phone, email, or chat in a friendly and professional manner. Resolve customer complaints effectively and efficiently to ensure customer satisfaction. Provide knowledgeable answers to questions about products, services, and promotions. Document customer interactions thoroughly in our systems to maintain accurate records. Follow up with customers to ensure their issues are resolved and they are satisfied with the solutions provided. Collaborate with other departments to solve complex customer issues that require additional support. Skills, Knowledge and Expertise
Skills & Qualifications:
High school diploma or equivalent; additional education or certifications in customer service is a plus. Proven experience in customer service or a related field, demonstrating strong interpersonal skills. Excellent verbal and written communication skills, with an ability to convey information clearly. Strong problem-solving skills and a proactive attitude when addressing customer concerns. Ability to multitask and manage time effectively in a fast-paced environment. Familiarity with customer service software, databases, and tools is a plus. Benefits
Benefits:
Opportunities for professional growth and career advancement. Comprehensive training and ongoing support. Health, dental, and vision insurance. Paid time off and holidays. A collaborative and innovative work environment.