Marketing Consultancy Lab
Job Title: Customer Service Specialist
Location:
Miami, FL Job Type:
Full-Time Job Summary
We are seeking a dedicated and skilled Customer Service Specialist to join our dynamic team. In this role, you will serve as the frontline representative of our company, providing exceptional support and building strong relationships with our customers. Your primary focus will be on assisting customers with inquiries, resolving issues, and ensuring a positive experience with our products and services Key Responsibilities Respond to customer inquiries via phone, email, and live chat in a timely manner. Resolve customer issues and complaints effectively and efficiently to ensure satisfaction. Document customer interactions and feedback in the CRM system for record-keeping and analysis. Identify common customer concerns and suggest improvements to processes or products. Educate customers about our products, services, and policies to enhance their experience. Collaborate with team members to develop best practices for customer service. Qualifications Proven experience in a customer service role or similar position. Excellent written and verbal communication skills. Strong problem-solving abilities and a customer-focused mindset. Ability to handle difficult situations with professionalism and empathy. Proficiency in using customer service software and CRM systems. Strong organizational skills with the ability to manage multiple tasks efficiently.
Location:
Miami, FL Job Type:
Full-Time Job Summary
We are seeking a dedicated and skilled Customer Service Specialist to join our dynamic team. In this role, you will serve as the frontline representative of our company, providing exceptional support and building strong relationships with our customers. Your primary focus will be on assisting customers with inquiries, resolving issues, and ensuring a positive experience with our products and services Key Responsibilities Respond to customer inquiries via phone, email, and live chat in a timely manner. Resolve customer issues and complaints effectively and efficiently to ensure satisfaction. Document customer interactions and feedback in the CRM system for record-keeping and analysis. Identify common customer concerns and suggest improvements to processes or products. Educate customers about our products, services, and policies to enhance their experience. Collaborate with team members to develop best practices for customer service. Qualifications Proven experience in a customer service role or similar position. Excellent written and verbal communication skills. Strong problem-solving abilities and a customer-focused mindset. Ability to handle difficult situations with professionalism and empathy. Proficiency in using customer service software and CRM systems. Strong organizational skills with the ability to manage multiple tasks efficiently.