Overview
Join to apply for the Receptionist role at SPS.
The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls. Maintains a professional image of the company by providing prompt, courteous, and efficient service. The receptionist may be called upon to assist in other SPS service areas such as mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top-tier customer experience.
Overall, this position continuously offers the highest level of service to all clients and SPS employees while maintaining a professional image of the company.
Job Details
Job Title: Receptionist
Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Main Functions
- Primary function of reception/concierge: answer all calls/correspondences and provide an exceptional customer service experience for all incoming/outgoing visitors.
- Light facilities/hospitality work: assist customers to open troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies, and help set up/take down conference rooms for meetings/events as needed.
- Mail Service: cross-trained to assist mail services as needed, including sorting/distributing mail and receiving/tracking packages.
Duties And Responsibilities
- Provide 5-star customer service to all employees and visitors in all forms of communication.
- Answer incoming telephone calls and route callers to the appropriate person.
- Ensure all visitors complete, sign, and understand their responsibility for adhering to the corporation’s NDA.
- Log visitors into the registration system and activate temporary badges as needed.
- Issue facility access cards and manage badge-related processes.
- Address calls professionally and efficiently, routing to the proper contact and maintaining high service standards.
- Prioritize calls and escalate issues as necessary.
- Maintain and update the company phone and speed dial lists.
- Train a back-up and provide guidance on policies and procedures.
- Notify employees about inbound deliveries and manage mail room delivery processes where appropriate.
- Provide light administrative support (scheduling meeting rooms, ordering catering, assisting other teams with tasks).
- Return loaned access cards and coordinate with Security if not returned by day end.
- Build professional relationships with customers and other teams; keep the reception area neat and orderly.
- Service and replenish barista, pantry, conference, kitchen, and meeting areas; perform meeting room setups.
- Monitor and replenish office supplies; assist with copy/print tasks and equipment upkeep.
- Maintain professionalism and composure when interacting with callers/visitors.
- Assess additional support needs for sensitive inquiries and provide back-of-house coverage as needed.
- Proactively seek additional work during downtime.
Competencies
- Driven by client satisfaction
- Integrity and strong business ethics
- Excellent communication skills
- Expert customer service, professional attitude and appearance
- Good organizational skills; confidentiality
- Strong attention to detail; time management
- Results-oriented; works well with internal and external partners
- Fast learner; capable of following instructions and adapting to change
Qualifications And Education Requirements
- High School Diploma (or equivalent) required
- 1-3 years of prior work experience; strong preference for administrative/reception/concierge background
- Ability to work assigned hours determined by the manager
- Excellent organizational and time management skills
- Analytical problem-solving abilities
- Strong written and verbal English communication skills
- Customer-focused, task-driven personality
- Ability to multi-task and prioritize tasks and customer needs
- Knowledge or ability to learn computer-based systems (multi-line phones, PC/Mac, MS Office, copiers/scanners, fax/mail devices)
- Professional appearance and attitude; adherence to policies
Physical Demands
- Lift/carry up to 60 lbs with a standard wheeled cart; fine and gross motor skills
- Walk, stand, sit, and move as part of daily duties
- Manual dexterity for operating office machinery
- Ability to lift or move 40 lbs or greater frequently
Travel
None or negligible
Other Duties
This job description is not designed to cover all activities, duties, and responsibilities; duties may change at any time with or without notice.
What We Offer
- Career growth and opportunities to learn new skills
- Learning & Development to develop professionally
- Talent recognition programs
- Benefits: Medical, Dental, Vision, HSA/DCFSA, 401k with match, PTO, and more
- Note: Benefit offerings may vary by role and regular hours may affect eligibility
About SPS
SPS is an award-winning outsourcing company leveraging Intelligent Automation (AI & Robotic Process Automation) in 22+ countries. Services include Mailroom Management, Office Services (Reception, Lobby Concierge, Conference Room Management), and Document Processing. SPS is committed to equal employment opportunities and a diverse, inclusive workplace. Data privacy and accommodation policies apply as described in the job posting.
EEO Statement: SPS provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetics, military status, or any other status protected by law.
Colorado applicants: We accept applications for an expected minimum of 5 days from posting. The posting may remain open longer as needed to ensure a broad applicant pool. Applicants are encouraged to use real-time AI tools only as allowed by SPS during hiring processes.