Trova
Job Description
Job Description
Customer Service Representative (CSR) Location: Elgin, IL 60124 Pay Rate: $18.00 per hour Shift: 11:00 AM – 7:00 PM Job Summary:
The Customer Service Representative (CSR) plays a key role in providing product and service support to customers through various communication channels, including phone, email, and live chat. The ideal candidate is patient, empathetic, detail-oriented, and thrives in a fast-paced environment. This role requires strong computer skills, a service-focused mindset, and the ability to resolve issues calmly and professionally.
Key Responsibilities: Process customer orders, updates, and handle complaints across multiple communication platforms. Respond promptly and professionally to customer inquiries to ensure a high level of satisfaction. Accurately document all customer interactions, transactions, comments, and complaints. Escalate complex issues to the appropriate internal teams as necessary. Collaborate with peers and management to continuously improve service processes. Develop in-depth knowledge of product lines and contribute to team efficiency. Perform additional administrative or customer service duties as assigned. Qualifications:
High school diploma or equivalent required. Minimum 2 years of customer service experience preferred. Typing speed of at least 45 WPM. Strong computer literacy; comfortable with dual monitors and learning new systems quickly. Excellent verbal and written communication skills. Organized, detail-oriented, and capable of multitasking in high-pressure situations. Bilingual English/Spanish strong plus! Physical Requirements:
Prolonged sitting and computer use. Occasionally lift up to 15 lbs. Must be able to perform all job functions with or without reasonable accommodations.
About Trova Advisory Grou
p Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment. Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status. We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at trova@gotrova.com Include the nature of your request and your contact information, and we will be happy to assist you. Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.
Job Description
Customer Service Representative (CSR) Location: Elgin, IL 60124 Pay Rate: $18.00 per hour Shift: 11:00 AM – 7:00 PM Job Summary:
The Customer Service Representative (CSR) plays a key role in providing product and service support to customers through various communication channels, including phone, email, and live chat. The ideal candidate is patient, empathetic, detail-oriented, and thrives in a fast-paced environment. This role requires strong computer skills, a service-focused mindset, and the ability to resolve issues calmly and professionally.
Key Responsibilities: Process customer orders, updates, and handle complaints across multiple communication platforms. Respond promptly and professionally to customer inquiries to ensure a high level of satisfaction. Accurately document all customer interactions, transactions, comments, and complaints. Escalate complex issues to the appropriate internal teams as necessary. Collaborate with peers and management to continuously improve service processes. Develop in-depth knowledge of product lines and contribute to team efficiency. Perform additional administrative or customer service duties as assigned. Qualifications:
High school diploma or equivalent required. Minimum 2 years of customer service experience preferred. Typing speed of at least 45 WPM. Strong computer literacy; comfortable with dual monitors and learning new systems quickly. Excellent verbal and written communication skills. Organized, detail-oriented, and capable of multitasking in high-pressure situations. Bilingual English/Spanish strong plus! Physical Requirements:
Prolonged sitting and computer use. Occasionally lift up to 15 lbs. Must be able to perform all job functions with or without reasonable accommodations.
About Trova Advisory Grou
p Trova Advisory Group specializes in delivering a comprehensive array of staffing solutions tailored to meet the diverse needs of businesses across various sectors. Our expertise spans clerical, administrative, financial, and professional roles, offered through flexible arrangements including temporary placements, temp-to-hire options, and direct hire services. With a keen understanding of the dynamic demands of today's workforce landscape, we pride ourselves on providing top-tier talent solutions that empower organizations to thrive and succeed in a competitive market environment. Trova Advisory Group is proud to be an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability status, protected veteran status, or any other legally protected characteristic or group status. We are committed to creating a culturally diverse and inclusive workplace where individuals of all abilities are welcomed and supported. If you require a reasonable accommodation during the application or interview process, please contact us at trova@gotrova.com Include the nature of your request and your contact information, and we will be happy to assist you. Trova Advisory Group offers a comprehensive benefits package offering Medical, and Dental benefit options to all eligible employees.