IT Support Specialist I Job at Jobs via Dice in Herndon

We are seeking an IT Support Specialist I (Help Desk Technician) at our corporate office in Herndon, VA. This is an entry level position. The position will provide the timely delivery of high-quality Level 1 services & support to all internal and external clients.

Responsibilities

• Provide laptop and desktop PC support for on- and off-site users with equipment running Windows 10 operating systems and Office 365 applications.
• Answering phone requests and assisting users with requests for password resets or general questions.
• Creating helpdesk requests for escalation to Tier II and Tier III technicians.
• Provide exceptional customer service and Helpdesk support via phone, email, and in person for end users of equipment and applications described above, including support of various in-house and COTS applications.
• Assist with password resets as needed for user accounts and timekeeping through ticketing system.
• Identify and escalate more complex problem reports or service requests to the next tier of support as appropriate.
• Complete work order tickets, including ticket creation at the time of initial problem report/service request.
• Aid with the relocation and implementation of user IT equipment.
• Aid with relocation for workstation cabling to facilitate office relocations.
• Meet service request SLAs and project timelines.
• Provide support for other company issued equipment such as cell phones, tablets, etc.
• Assist with maintaining equipment inventory.
• Maintain awareness of new and emerging technologies and products provided by IT.

Qualifications

• High school diploma with at least one (1) year of IT-related support experience.
• General experience in areas of end-user support and maintenance of PC hardware and software in a Windows environment.
• Previous customer service experience preferred.
• Must have high-energy work ethic and be available to work non-standard hours.
• Comfortable with desk side support.
• Must be a team player.
• Must be organized, have attention to detail, and be able to prioritize and multi-task effectively.
• Ability to work under pressure.
• Excellent oral and written communications skills.
• General knowledge of Windows 10 operating system as well as Microsoft Office 365 Suite.
• Ability to work with end users with varying levels of technical experience.
• Excellent decision making and problem-solving skills.
• Available for periodic on-call and after-hours support including weekends once sufficiently trained.
• Ability to work independently with general supervision.

Job ID: 2025-18908

Work Type: On-Site

Company: Akima