IT Support Specialist Job at Jobs via Dice in Allen

Overview

Provide full onsite/desk side and remote support to end users for all their IT issues, services and change requests for the users in the region. Additionally, support remote users in other locations. Travel up to 20% of the time (passport required as Mexico and Canada are in our coverage area).

Responsibilities

• Collaborate with the Regional End User Support Manager and the Regional IT Manager in the management of the IT platform to keep information systems in optimal operating condition.
• Ensure that all incidents and service requests coming into the Service Desk are handled correctly and promptly.
• Act on incidents which are approaching or have reached the point of breaching service level agreements.
• Ensure end users’ ability to access certified applications from the supported end points according to policies.
• Provide mobile devices and tablets support and management including provisioning of hardware.
• Coordinate the acquisition of hardware and software.
• Provide hands-on support to our specialist teams with server, network, and telephony infrastructures.
• Advise customers and users on their IT needs and best practices.
• Provide end user trainings and IT workshops.
• Contribute to continuous improvement by implementing standards with the goal of increasing efficiency.
• Manage and participate in projects as assigned.
• Represent IT for all IT needs of the customers.
• Maintain IT assets update and keep updated documentation about internal IT procedures and standards/policies.
• Vendor support for the IT area.
• Financial management (functional cost, annual budget) with collaboration of Regional IT Manager.
• Properly escalate incidents to Regional IT Manager and Regional End User Support Manager according to impact, severity and urgency.
• Elaborate reports and statistics related to IT KPI fulfillment.
• Participate in training to End Users in IT-related areas.

Qualifications and Experience

• Experience with IT best practice / ITIL; ITIL certification required.
• Proven project management and business analysis capabilities.
• Troubleshooting PCs and laptops (Dell experience preferred).
• Mobile devices and tablets management/support; smartphone usage (Android & Apple) for end user support.
• ServiceNow helpdesk software.
• Windows 10 and 11; Outlook 365; Microsoft 365; Windows Server.
• Experience with PC management software (remote software installation, remote PC support, OS imaging, etc.); Altiris is an asset.
• Networking, LAN/WAN knowledge; TCP/IP; VPN; Cisco hardware experience an asset.
• End user hardware support knowledge; basic knowledge of Citrix and Thin-clients.
• VMware basic maintenance knowledge; Lotus Notes basic end user support.

Benefits and Compensation

• Pay range: $22.00 - $30.00/hr.
• Benefits may include Medical, dental & vision; life insurance; disability; HSA; 401(k) retirement plan; and other listed programs, subject to eligibility and plan terms.

Workplace Type

Fully onsite position in Allen, TX.

Application and Company Information

This position is anticipated to close on Oct 11, 2025. TEKsystems is an Allegis Group company and an equal opportunity employer. See the original posting for additional company information and disclaimers.