City of Worcester
SECURITY COMPLIANCE OFFICER
DEPARTMENT OF PUBLIC FACILITIES
CITY OF WORCESTER
The City of Worcester is seeking qualified applicants for the position of
Security Compliance Officer
for the Department of Public Facilities. Under the direction of the Chief of Public Facilities, the Security Compliance Officer patrols and safeguards assigned Public Facilities, which may include adjacent city-owned parking areas, parking garages, or public open spaces connected to the facility. The position will carry out operations related to the safety and security of the building and grounds used by staff, patrons, and visitors. The individual will patrol and secure assigned premises as well as identify risks to staff and patrons. The ideal candidate will possess excellent interpersonal, communication, and customer service skills and have experience working with diverse populations in an urban community.
This position will require walking extensively and perform physical checks on departmental facilities during each work shift. The work schedule will be Monday - Friday 7:00am to 3:00pm, subject to future change based upon needs of the facility. Additional duties may include first aid response, crowd control, and ability to effectively manage high risk situations.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
Maintain high visibility by patrolling in public areas to keep order, to deter inappropriate behavior, and to assist the public by ensuring a safe, and comfortable environment
Work to enforce the assigned facilities Conduct Policy and educate the public about the rules and regulations on City of Worcester property
Proactively engage with customers to address issues in order to quickly diffuse situations and minimize disruption
Discuss infractions or violations with patrons, assesses appropriate actions, and escorts patrons from premises if necessary
Act as the first point of contact for staff regarding questions or concerns about security or security incidents, often needing immediate assistance
Assist with serving and enforcing No Trespass Orders issued by the City of Worcester
Render first aid in medical emergencies
Work closely with the Emergency Communications Management, Worcester Police and Fire Department in emergency situations
Stay informed on available resources for social services in the Worcester area and shares with patrons as needed
Prepare incident reports and establishes and maintains files on daily activities and administrative matters
Assist building custodians with closing the building by clearing all public floors and remaining until all patrons have exited
Contribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Actively participate in staff development and training opportunities
Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to act calmly and with composure in difficult situations
Ability to proactively diffuse and deescalate situations
Ability to work with minimum supervision
Ability to prepare meaningful, concise and accurate reports
Ability to define problems, establish facts and draw valid conclusions
Ability to address and resolve conflict equitably, seeking common ground and cooperation when possible.
Must possess excellent observation skills, focus, and attention to detail in order to identify threats quickly
Effective interpersonal, written, and verbal communication skills
Strong commitment to consistent excellent customer service to a diverse population in an urban environment
High level of professionalism and commitment to the organization
Ability to work independently and as part of a team
Ability to learn and use City technology and communication methods
Ability to learn and use handheld radios and operating communication systems
Ability to create positive working relationships with a diverse staff
Ability to maintain confidentiality
Working knowledge of building protective procedures and techniques
Ability to perform duties requiring considerable walking and exposure to inclement weather
Regular on-site attendance is required
Ability to work evenings, nights, and weekends
Ability to lift to 50 pounds
MINIMUM REQUIREMENTS:
High School diploma or equivalent
Prior experience as a security guard or in a patrol environment
Two (2) years of experience in security, public safety, public service, corrections, social services
Ability to successfully pass a CORI background check
PREFERRED QUALIFICATIONS:
Three (3) years of professional experience in a patrol environment
Prior law enforcement and/or military experience
One (1) year of experience with customer service
SALARY RANGE:
$23.11 - $28.09 hourly, full-time, excellent benefits package.
To apply, please visit:
www.worcesterma.gov/employment or send resume and cover letter to:
City of Worcester, 455 Main Street, Room 109, Worcester, MA
01608.
OPEN UNTIL FILLED, applications received prior to or on FRIDAY OCTOBER 10, 2025,
will receive preference .
Preference is given to Worcester residents.
The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.
Direct inquiries to:
City Hall, Human Resources, Room 109, 508-799-1030, .
The City of Worcester is seeking qualified applicants for the position of
Security Compliance Officer
for the Department of Public Facilities. Under the direction of the Chief of Public Facilities, the Security Compliance Officer patrols and safeguards assigned Public Facilities, which may include adjacent city-owned parking areas, parking garages, or public open spaces connected to the facility. The position will carry out operations related to the safety and security of the building and grounds used by staff, patrons, and visitors. The individual will patrol and secure assigned premises as well as identify risks to staff and patrons. The ideal candidate will possess excellent interpersonal, communication, and customer service skills and have experience working with diverse populations in an urban community.
This position will require walking extensively and perform physical checks on departmental facilities during each work shift. The work schedule will be Monday - Friday 7:00am to 3:00pm, subject to future change based upon needs of the facility. Additional duties may include first aid response, crowd control, and ability to effectively manage high risk situations.
Bilingual applicants are encouraged to apply.
ESSENTIAL ELEMENTS:
Maintain high visibility by patrolling in public areas to keep order, to deter inappropriate behavior, and to assist the public by ensuring a safe, and comfortable environment
Work to enforce the assigned facilities Conduct Policy and educate the public about the rules and regulations on City of Worcester property
Proactively engage with customers to address issues in order to quickly diffuse situations and minimize disruption
Discuss infractions or violations with patrons, assesses appropriate actions, and escorts patrons from premises if necessary
Act as the first point of contact for staff regarding questions or concerns about security or security incidents, often needing immediate assistance
Assist with serving and enforcing No Trespass Orders issued by the City of Worcester
Render first aid in medical emergencies
Work closely with the Emergency Communications Management, Worcester Police and Fire Department in emergency situations
Stay informed on available resources for social services in the Worcester area and shares with patrons as needed
Prepare incident reports and establishes and maintains files on daily activities and administrative matters
Assist building custodians with closing the building by clearing all public floors and remaining until all patrons have exited
Contribute to creating an environment oriented to trust, open communication, creative thinking, and cohesive team effort
Actively participate in staff development and training opportunities
Perform other duties, as assigned, consistent with the functions of the work unit and level of responsibilities
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Ability to act calmly and with composure in difficult situations
Ability to proactively diffuse and deescalate situations
Ability to work with minimum supervision
Ability to prepare meaningful, concise and accurate reports
Ability to define problems, establish facts and draw valid conclusions
Ability to address and resolve conflict equitably, seeking common ground and cooperation when possible.
Must possess excellent observation skills, focus, and attention to detail in order to identify threats quickly
Effective interpersonal, written, and verbal communication skills
Strong commitment to consistent excellent customer service to a diverse population in an urban environment
High level of professionalism and commitment to the organization
Ability to work independently and as part of a team
Ability to learn and use City technology and communication methods
Ability to learn and use handheld radios and operating communication systems
Ability to create positive working relationships with a diverse staff
Ability to maintain confidentiality
Working knowledge of building protective procedures and techniques
Ability to perform duties requiring considerable walking and exposure to inclement weather
Regular on-site attendance is required
Ability to work evenings, nights, and weekends
Ability to lift to 50 pounds
MINIMUM REQUIREMENTS:
High School diploma or equivalent
Prior experience as a security guard or in a patrol environment
Two (2) years of experience in security, public safety, public service, corrections, social services
Ability to successfully pass a CORI background check
PREFERRED QUALIFICATIONS:
Three (3) years of professional experience in a patrol environment
Prior law enforcement and/or military experience
One (1) year of experience with customer service
SALARY RANGE:
$23.11 - $28.09 hourly, full-time, excellent benefits package.
To apply, please visit:
www.worcesterma.gov/employment or send resume and cover letter to:
City of Worcester, 455 Main Street, Room 109, Worcester, MA
01608.
OPEN UNTIL FILLED, applications received prior to or on FRIDAY OCTOBER 10, 2025,
will receive preference .
Preference is given to Worcester residents.
The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply.
Direct inquiries to:
City Hall, Human Resources, Room 109, 508-799-1030, .