IT Support Engineer - Tier II Job at CampusPoint in Dallas

Base pay range

$45,000.00/yr - $60,000.00/yr

We are seeking a skilled and motivated Tier II Support Engineer to join our client's growing team. This role bridges the gap between day-to-day help desk operations and high-level infrastructure projects. You will handle more complex technical issues escalated from Tier I support, perform intermediate system administration, and support the implementation of IT solutions for clients. This is a hands-on role that requires strong problem-solving abilities, excellent communication skills, and a passion for learning new technologies.

Compensation: $45-$60K/yr DOE

Availability: Monday - Friday, 8am - 5pm

This role is remote, but the ideal candidate will be based in Dallas, TX, or Tucson, AZ!

Job Duties

• Serve as the primary escalation point for Tier I support issues and resolve moderately complex incidents.
• Troubleshoot and resolve issues related to Windows and Mac operating systems, Microsoft 365, Google Workspace, and business-critical applications.
• Assist with the administration of Active Directory, user/group management, and permissions.
• Perform routine server and network monitoring, maintenance, and updates.
• Configure and support basic to intermediate network equipment, including firewalls, routers, switches, and VPNs.
• Support virtualization environments (Hyper-V, VMware, or Azure Virtual Machines) for basic management tasks and troubleshooting.
• Assist with O365 and Azure administration, including mailbox and license management, SharePoint/Teams configuration, and user onboarding/offboarding.
• Document processes, create knowledge base articles, and contribute to internal technical documentation.
• Collaborate with Tier III engineers on larger projects, migrations, and network upgrades.
• Proactively identify recurring issues, recommend solutions, and contribute to the continuous improvement of IT systems.
• Mentor Tier I technicians on best practices and basic troubleshooting.
• Other duties as assigned.

Qualifications

• 3–5 years of experience in IT support or system administration (MSP experience preferred).
• Proficiency in troubleshooting Windows and MacOS environments.
• Experience with Microsoft 365 administration, Exchange Online, Teams, and SharePoint.
• Hands-on experience with Active Directory and Group Policy administration.
• Working knowledge of networking (LAN/WAN, firewalls, switches, VPNs, VLANs preferred).
• Familiarity with virtualization platforms (Hyper-V, VMware, or Azure).
• Strong understanding of backup solutions and disaster recovery fundamentals.
• Ability to manage and prioritize multiple tickets and projects in a fast-paced environment.
• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Desire and ability to learn new technologies and grow into more advanced roles.

CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, you may contact us at hr@campuspoint.com or 1+206-783-9200 (ask to speak with an HR representative). The process is outlined in CampusPoint’s ADA Policy.