Goodwill Industries of San Antonio is hiring: Human Resources Manager in San Ant

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Reporting to the Director of Human Resources, this position will provide proactive leadership in benefits administration, leave management, reasonable accommodations, and employee relations support for multiple off-site locations. Responsibilities include providing professional Human Resources guidance to Managers and Team Members to facilitate effective mission delivery and ensure legal compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as a point of contact for employee-related issues, including disputes, grievances, harassment, and disciplinary actions.
• Design and deliver clear communications to employees regarding benefits options, enrollment, and changes.
• Process and administer all leave-of-absence requests and disability paperwork: medical, personal, disability, and FMLA.
• Oversee the interactive process with reasonable accommodations.
• Respond to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes, and other general inquiries.
• Supervise editing and publishing weekly newsletter.
• Assist Director with investigations of internal complaints and concerns, including allegations of violations of company policies, code of conduct, working conditions, corrective actions, and employee or applicant concerns.
• Develop user procedures, checklists, guidelines, and documentation including but not limited to, presentations, manuals, job aids, process documentation and communications.
• Provide day-to-day performance management guidance to all levels of Goodwill management to include oversight of the performance appraisal process.
• Review and provide solutions to issues and inquiries from team members and management regarding policy interpretation and procedures.
• Create and maintain effective documentation related to employee relations cases; utilize resources and tools established by Goodwill.
• Partner with Accounting to collect benefit arrears from team members on leave.
• Administer the tuition reimbursement program.
• Work with HRIS Manager to assess and maintain functionality, information input, and transaction workflows through all HR system modules. This includes pre-employment procedures, onboarding new hires, benefits enrollment and changes, timekeeping and payroll interfaces, HR transactions, compensation, and performance management, reporting compliance, exit processing, etc.
• Advise on internal transfers and corrective actions in accordance with the organization’s policies and applicable laws.
• Maintain in-depth knowledge of legal requirements related to workplace, reducing legal risk and ensuring regulatory compliance.
• Complete other projects and tasks as requested.

REQUIREMENTS

• Bachelor’s degree in business, human resources, psychology, industrial/organizational development or related field; master’s degree and/or professional HR certification a plus.
• 7+ years’ strong hands-on experience performing employee relations, benefits, leave and compensation administration, as well as other HR functions in high volume workplace with current employment law knowledge.
• Proven experience with ADA, Family Medical Leave (FMLA), accommodations coordination.
• Effective interpersonal and empathic skills with strong attention to detail and ability to multi-task and meet stringent deadlines with exceptional follow up.
• Proficiency with Paycom or other HRIS systems.
• Excellent computer skills, including all Microsoft Office programs; strong spreadsheet and analysis skills.
• Experience in Non-Profits and Ability One programs is a plus.
• Must be able to meet the physical requirements of the position.
• For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.