Position Title: Taxpayer Services - Customer Service Representative
Location: 1600 W. Monroe St. Phoenix, AZ 85007
Duration: 12 Months contract
Hybrid Role - 3 days in office, 2 days remote.
Job Description
Responsible for face to face contact with customers.
Performs customer service activities by providing assistance, guidance, and instruction for forms.
Assist with managing a team inbox that receives inquiries from internal and external customers within the department.
Exercises discretion to interpret and apply customer service operations.
Take in person and virtual appointments through a team shared inbox and assist managing a shared calendar.
Required Skills: customer service, tax law related knowledge
Preferred Skills: bilingual, adaptable to business software, experience in Google Suite/Microsoft office