Tier4 Group
Overview
Senior Business Analyst to bridge the worlds of retail innovation, digital experiences, and operational rollout. You’ll work cross-functionally with internal teams and external stakeholders to gather requirements, streamline processes, and support the successful delivery of high-impact retail solutions—across physical and digital environments. This is not a sit-in-the-corner-and-take-notes kind of role. We want a collaborator, a translator, and a strategic thinker who can decode complexity and help shape the future of customer experience design.
Key Responsibilities
- Partner with stakeholders to gather, document, and prioritize business requirements across retail, design, and digital teams.
- Translate high-level business needs into clear user stories, process flows, and wireframe-level specs.
- Support cross-functional delivery teams across creative, development, and rollout workflows.
- Analyze current processes and identify opportunities for efficiency, automation, or digitization.
- Collaborate with technical teams to define integration requirements between systems (CMS, DAM, project tracking).
- Assist in the creation and management of project roadmaps, timelines, and deliverables.
- Facilitate meetings, workshops, and stakeholder reviews; ensure alignment and accountability.
- Create reporting, dashboards, or insights to support strategic initiatives. Serve as a strategic thought partner—helping to connect dots across teams, tools, and channels.
Qualifications
- 6+ years of experience as a Business Analyst, ideally in retail, digital, or experience design environments.
- Proven ability to work across creative, operations, and tech teams.
- Strong skills in requirements documentation, process mapping, and stakeholder facilitation.
- Experience with Jira, Confluence, Miro, Lucidchart, or equivalent tools.
- Working knowledge of CMS platforms, digital signage, POS systems, or customer experience tools is a plus.
- Familiarity with wireframing, UX thinking, or digital prototyping (Figma, Balsamiq) is a bonus—not a dealbreaker.
- Data-savvy: proficient with Excel; exposure to Power BI, Tableau, or light SQL is helpful.
- Strong verbal and written communication skills; confident presenting to both execs and end-users.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Analyst, General Business, and Product Management
Industries
- IT Services and IT Consulting, Hospitals and Health Care, and Retail
Note: This listing reflects the role details and does not include sign-in prompts or extraneous site notices.
#J-18808-Ljbffr