Amazon Web Services (AWS) is hiring: Delivery Consultant - Connect and Lex, Amaz

Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Amazon Web Services (AWS) Professional Services (ProServe) team is seeking a skilled Delivery Consultant to work with customers to design, implement, and manage AWS solutions that meet technical requirements and business objectives. You will drive customer success through the cloud journey, providing technical expertise and best practices throughout the project lifecycle. Possessing a deep understanding of AWS products and services, you will architect complex, scalable, and secure solutions tailored to each customer’s needs, gather requirements, assess current infrastructure, and propose migration strategies to AWS. You will lead the implementation process, ensure adherence to best practices, optimize performance, and manage risks throughout the project. The AWS Professional Services organization is a global team that helps customers realize their desired business outcomes when using the AWS Cloud, working with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives.

The team delivers offerings to help customers achieve outcomes related to enterprise cloud adoption and provides focused guidance through global specialty practices that cover a variety of solutions, technologies, and industries.

Responsibilities

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
• Providing technical guidance and troubleshooting support throughout project delivery
• Collaborating with stakeholders to gather requirements and propose effective migration strategies
• Acting as a trusted advisor to customers on industry trends and emerging technologies
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

Basic Qualifications

• 3+ years of experience in cloud architecture and implementation
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
• 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
• 1+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
• 2+ years hands-on coding experience with REST APIs and web services, including successful integration of contact center platforms (e.g., Genesys, Amazon Connect, Five9)

Preferred Qualifications

• AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
• AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
• Experience with automation and scripting (e.g., Terraform, Python)
• Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and deployment skills
• Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) including architecture design, model selection and integration, prompt engineering, and data preparation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.