Mindlance is hiring: Phlebotomy - ENTRY Phlebotomist I in Oakland Park

Overview

The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The ENTRY PSR I helps with patient care by greeting them upon arrival and answering any questions or concerns with care and compassion. The ENTRY PSR I helps maintain the integrity of the waiting area and assist with breaks when other Phlebotomists are unavailable. This individual will also be trained on Phlebotomy skills to grow within the company.

Responsibilities

• Greet patients upon arrival and answer questions or concerns with care and compassion.
• Help maintain the integrity of the waiting area and assist with breaks when other phlebotomists are unavailable.
• Be trained on phlebotomy skills to grow within the company.
• Explain to patients what to expect regarding scheduled procedures in a safe and accurate manner.
• Demonstrate excellence in customer care, focusing on process skills and confidentiality and accuracy of patient information.
• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Maintain required records and documentation.
• Promote a positive image to patients, clients, employees and the public, with a willingness to learn new skills.
• Open to learning phlebotomy and performing related duties when downtime or breaks need to be covered.

Job Requirements

• Ability to handle patients with care and compassion while assisting with check-ins in the lobby through either a self-service kiosk or handheld tablet.
• Willingness to learn phlebotomy skills when there is downtime or breaks that need to be covered.
• Once phlebotomy skills are obtained, perform forensic and clinical specimen collection and processing duties following established practices and procedures.
• HIGH LEVEL OF CUSTOMER SERVICE EXPERIENCE/SKILLS ARE REQUIRED — this is critical to the heart of the role.

Required Education

• High school diploma or equivalent REQUIRED

Work Experience

• Minimum of 1-2 years of client-facing customer service REQUIRED (Retail, Home Health Aide, etc.).
• Prior phlebotomy experience is NOT required.
• Keyboard/data entry experience is a must.

Additional Information

• This is an entry position into phlebotomy, so candidates must be willing to learn this skill. If they only want to work at the front desk or as a greeter and are not willing to learn phlebotomy, please do not apply.
• EEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.
• Background checks are conducted on all hires who receive a contingent offer of employment. Offers are contingent on meeting client requirements, which may include criminal history checks, social security verification, employment verification, motor vehicle records, education verification, professional licensure where applicable, and debarment authorities. Convictions will be escalated to the compliance team; a guilty misdemeanor or felony does not automatically bar employment.
• Offer of Employment Process: Upon a contingent offer, the candidate will be informed of the client's contingent offer. After successful background check and drug screen, required Mindlance paperwork and client documents are submitted. Start instructions are provided by the account management team.