Phlebotomy - ENTRY Phlebotomist I Job at Mindlance in Fort Myers

Overview

The Patient Services Representative I (PSR I) represents the face of the company to patients who come in for routine health visits or life-defining health decisions. The PSR I greets patients, answers questions with care and compassion, helps maintain the waiting area, and may assist with breaks when other phlebotomists are unavailable. This entry-level role includes training on phlebotomy skills to grow within the company. The PSR I communicates what patients can expect regarding scheduled procedures in a safe, accurate, and confidential manner and helps create an atmosphere of trust and confidence.

Under the direction of the area supervisor, the PSR I performs daily activities accurately and on time, maintains a safe and professional environment, and keeps required records and documentation. The role supports a positive image to patients, clients, employees, and the public and demonstrates a willingness to learn new skills.

Responsibilities

• Greet patients upon arrival and assist with check-in via self-service kiosk or handheld tablet
• Answer questions and address concerns with care and compassion
• Maintain the integrity and cleanliness of the waiting area
• Assist with breaks when other phlebotomists are unavailable
• Be trained in phlebotomy and, when trained, perform forensic and clinical specimen collection and processing duties per established procedures
• Explain procedures to patients and ensure accurate, confidential handling of patient information
• Uphold a high standard of customer service and professionalism
• Maintain required records and documentation; follow safety and confidentiality policies

Qualifications

• High school diploma or equivalent ( REQUIRED )
• Minimum 1-2 years of client-facing customer service experience (Retail, Home Health Aide, etc.); prior phlebotomy experience is NOT required
• Keyboard/data entry experience is required
• Ability to handle patients with care and compassion; willingness to learn phlebotomy skills when downtime or breaks permit
• High level of customer service skills is essential

Phlebotomy Training

This is an entry position into phlebotomy. Candidates must be willing to learn phlebotomy; those seeking only a front-desk or greeter role and not willing to learn phlebotomy should not apply.

EEO and Background Checks

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of minority, gender, disability, religion, LGBTQI, age, or veterans. Clients may require background checks for contingent offers of employment, which may include criminal history, social security verification, employment verification, motor vehicle records, education verification, and professional licensure where applicable. A guilty misdemeanor or felony conviction does not automatically disqualify an applicant; convictions will be escalated to the compliance team for review.

Offer of Employment Process

When offering employment, Mindlance informs the candidate of the client's contingent offer. After successful background checks, drug screen, and completion of Mindlance paperwork, the candidate will be cleared for assignment. Start instructions are provided by the account management team prior to the start date.