Mindlance is hiring: Phlebotomy - ENTRY Phlebotomist I in Davenport

Overview

The Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The ENTRY PSR I helps with patient care by greeting them upon arrival and answering any questions or concerns with care and compassion. The individual will also help maintain the integrity of the waiting area and assist with breaks when other Phlebotomists are unavailable. This individual will also be trained on Phlebotomy skills to grow within the company. The ENTRY PSR I has direct contact with patients and creates an atmosphere of trust and confidence while explaining what to expect to patients regarding the scheduled procedure for the patients in a safe and accurate manner. The ENTRY PSR I will demonstrate excellence in customer care while focusing on process skills and sensitivity to confidentiality and accuracy of patient information. The impact of this individual will be crucial to maintaining the integrity of the lobby and ensuring that all patients are provided with the level of service that is expected.

Responsibilities

• Under the direction of the area supervisor, perform daily activities accurately and on time.
• Maintain a safe and professional environment.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees and the public in general along with a willingness to learn new skills.
• Greet patients, assist with check-in in the lobby, and address questions or concerns with care and compassion.
• Help maintain the waiting area and assist with breaks when other Phlebotomists are unavailable.
• Be willing to learn Phlebotomy skills; when downtime or breaks occur, assist with Phlebotomy tasks to grow within the company.

Qualifications and Requirements

• HIGH LEVEL OF CUSTOMER SERVICE EXPERIENCE/SKILLS ARE REQUIRED - this is critical to the heart of the role.
• Ability to handle patients with care and compassion while assisting with check-ins in the lobby through either a self-service kiosk or handheld tablet.
• Be willing to learn Phlebotomy skills when there is downtime or breaks that need to be covered.
• Once Phlebotomy skills are obtained, perform with confidence both the forensic and clinical specimen collection and processing duties following established practices and procedures.
• Required Education: High school diploma or equivalent.
• Work Experience: Minimum of 1-2 years of client-facing customer service required (Retail, Home Health Aide, etc.). Prior Phlebotomy experience is NOT required. Keyboard/data entry experience a must.
• This is an Entry position into Phlebotomy, so candidates must be willing to learn this skill. If they are only wanting to work in a front desk or greeter position and not willing to learn Phlebotomy, please do not apply.

EEO and Employment Process

EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Mindlance conducts background checks on all hires who receive a contingent offer of employment. An offer is contingent on meeting client requirements which may include criminal history, verification of identity, education, professional licensure where applicable, and other verifications. A guilty misdemeanor or felony conviction does not automatically render an applicant ineligible; all convictions will be escalated to the compliance team.

Offer of Employment Process

When making any offer of employment, Mindlance informs the candidate of the client’s contingent offer. Upon successful completion of the background check and drug screen, submission of Mindlance paperwork and any client-specific documents, the associate will be cleared for assignment. Start instructions are issued by the account management team prior to the start date.