Atrium Health is hiring: Supervisor Laboratory Operations Hospitals & Clinics -

Department: Wake Forest Baptist Medical Center - Lab: Phlebotomy Services

Status: Full time

Benefits Eligible: Yes

Hours Per Week: 40

Schedule Details/Additional Information: Varies

Pay Range: $30.15 - $45.25

Overview

We are seeking a highly motivated and experienced Phlebotomy Supervisor to oversee the daily operations of our Inpatient Phlebotomy Department. You will play a vital role in ensuring the delivery of high-quality services while maintaining an efficient and safe work environment.

Position Highlights

• Supervisor Laboratory Operations Hospitals & Clinics
• Full-Time, Days with possible evenings & weekends required
• Winston Campus

What We Offer

• Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.
• Generous PTO: Accrual starts at 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
• Wellness Incentives: Up to $1,350/year in wellness incentives through our LiveWELL program.
• Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents.
• Retirement: Up to 7% employer-paid retirement contributions.

What You Will Do / Responsibilities

• Assumes responsibility for the day-to-day operations of the department including providing work direction, expertise, and guidance to the staff. Oversees the non-clinical laboratory operations, which may include phlebotomy, specimen management and/or waived laboratory testing.
• Participates in projects to meet strategic initiatives, including implementation and development of quantitative outcomes.
• Monitors budget compliance; analyzes laboratory fiscal needs and departmental performance, and address variances.
• Collaborates and implements performance improvement processes to optimize teammate engagement, and physician and patient satisfaction.
• Ensures quality, regulatory, accreditation, compliance and competency standards are met. Ensures adherence to current policies and standardization decisions.
• Coordinates orientation, training, and competency testing of staff and/or students. Maintains competency as needed. Serves as the primary resource for staff.
• Implements quality indicators and corrective actions as appropriate; documents and monitors quality plans.
• Recruits, coaches, and develops the team. Sets clear expectations, manages performance, and participates in hiring, compensation changes, promotions, and disciplinary actions as needed.
• Ensures compliance with the organization's Code of Ethical Conduct and applicable laws and policies.

Qualifications

• High School diploma or equivalent.
• Typically requires 3 years of experience in laboratory services and operations.

Nice To Have (Not Required)

• Demonstrated leadership skills including project management, decision making, delegation, team building, customer service, and conflict resolution.
• Ability to grow leaders through coaching and development planning.
• Advanced knowledge of regulatory compliance, accrediting and licensing agency requirements.
• Current knowledge of medical and technical advancements to plan for future growth and development.
• Intermediate computer skills including laboratory information systems experience.
• Excellent organization and communication skills.

Where You Will Work

• Winston-Salem, North Carolina – healthcare environment with access to diverse care settings and a community-focused culture.

About Advocate Health

Advocate Health is a large integrated health system noted for clinical innovation, outcomes, and value-based care. It employs a substantial workforce across hospitals and care locations and emphasizes equitable care and community benefits.