Arlo NoMad
Overview
Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Host. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more.
The host plays a critical role in the guest experience, as the first and last person who will interact with our guests. You are responsible for setting the tone.
Responsibilities
- Always treats guests with courtesy and respect in a variety of situations.
- Displays honesty & integrity.
- Inspires and motivates team members to be consistently engaged in serving others, always looking for opportunities to improve.
- Builds strong partnerships with internal customers and outside vendors.
- Welcomes and greets all guests; recognizes regular and VIP guests.
- Uses personality and hospitality skills to provide a seamless and memorable guest experience.
- Dresses professionally in clean, presentable attire and maintains a welcoming demeanor.
- Checks guests in and walks them to tables, engaging in conversation and presenting menus.
- Assists guests with seating and ensures chairs are presented properly.
- Listens to guests complaints and works to diffuse unhappy situations, escalating to management as needed.
- Masters the OpenTable system (or other reservation systems used).
- Completes opening and closing side work as assigned; interacts with colleagues and guests in a cheerful, professional manner.
- Communicates with the Maitre dth about open tables, long waits, or guest issues; apologizes for delays when necessary.
- Welcomes all guests as the host would in their own home and ensures a warm farewell at departure.
- Handles reservations, answers phone calls with a warm, inviting & professional tone, and accommodates guest needs via email & telephone. Confirms reservations 1 day prior and communicates event inquiries to the Sales Team.
- Forwards all messages promptly and handles all credit card authorizations for guests; collects credit card information for itemized receipts and disputes.
- Directs lost and found inquiries to management; maintains an efficient and accurate reservation system; understands basic restaurant information and the floor plan & service flow; communicates VIP reservations, cancellations, and guest issues with Restaurant Managers and the Maitre dth.
- Keeps the reservations office clean and organized and ensures guests phone interactions reflect the restaurants standard of hospitality.
Requirements
- 1–2 years of similar experience.
- Understanding of the reservations system (OpenTable).
Rate of Pay: $20.00 - $22.00/hour