Host (Seasonal) Job at Arlo Hotels in New York

Overview

Arlo Hotels, an independent lifestyle hotel, is seeking a dynamic Host. If you are passionate about people, driven by purpose, and clever in your approach, read on. We strive to create a sense of awe that leaves those we touch wanting more.

Responsibilities and Authorities

• Always treat guests with courtesy and respect in a variety of situations.
• Display honesty and integrity.
• Be an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for opportunities.
• Build strong partnerships with internal customers and outside vendors.

Specific Duties

• Welcomes and greets all guests.
• Knows restaurant and company information, including hours of operation, directions, neighborhood awareness, sister properties, and names and titles of corporate employees.
• Recognizes regular and VIP guests.
• Uses personality and hospitality skills to provide a seamless and memorable guest experience.
• Dresses professionally in clean, presentable attire and maintains a welcoming demeanor.
• Checks guests in and escorts them to their tables, engaging in conversation.
• Pulls out chairs and presents menus individually.
• Listens to guests’ complaints and works to diffuse unhappy situations with management assistance when needed.
• Masters the OpenTable system and related reservations processes.
• Completes opening and closing side work as assigned.
• Interacts with fellow employees and guests in a cheerful, professional manner.
• Communicates with the Maitre D’ about open tables, long waits, or guest issues.
• Courteously handles and apologizes for tables waiting past their reservation time.
• Welcomes all guests with hospitality and sees them off with a warm farewell.
• Handles reservations and answers all phone calls with a warm, inviting, and professional tone.
• Cater to guest needs and requests by communicating via email and telephone.
• Confirms all reservations one day prior.
• Communicates event inquiries to the Sales Team.
• Forwards all phone messages.
• Handles all credit card authorizations and acquires necessary credit card information for itemized receipts and disputes.
• Forwards all lost and found inquiries to management.
• Maintains an efficient and accurate reservation system (OpenTable or other systems used).
• Maintains a working understanding of all basic restaurant information and the complete floor plan and service flow of the restaurant.
• Communicates all necessary information (VIP reservations, cancellations, guest issues) with the Restaurant Managers and the Maitre D’.
• Keeps the reservations office clean and organized.
• Understands that guests’ phone interactions are a very important part of the dining experience and that you are the diner’s first impression of the restaurant.

Requirements

• 1-2 years of similar experience
• Understanding of the reservations system (OpenTable)

Rate of Pay: $20.00 - $22.00/hour