Customer Service Representative - Hiring Immediately Job at swipejobs in Texarka

Customer Service Representative - Hiring Immediately

Join to apply for the Customer Service Representative - Hiring Immediately role at swipejobs

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Customer Service Representative - Hiring Immediately

2 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative - Hiring Immediately role at swipejobs

This range is provided by swipejobs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $18.00/hr

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Weekly Pay

Job Description:

We are Hiring Immediately for a Customer Service Representative position!

Job Summary:

We are seeking a motivated and detail-oriented Account Coordinator to join our team. This role plays a critical part in supporting our Production Support process by assisting in the management of client relationships, maintaining high levels of customer satisfaction, and ensuring accurate and efficient order processing. This is an excellent opportunity for a proactive individual who thrives in a fast-paced, customer-focused environment and is eager to contribute to long-term client success.

While this position does not include direct account ownership, the Account Coordinator works closely with new (green) customers who do not yet have an assigned Account Manager. The successful candidate will serve as a supportive liaison between our customers and internal teams to help streamline communication, resolve issues, and ensure smooth production processes.

Key Responsibilities:

• Assist in managing and developing strong relationships with customers, serving as a key point of contact during the early phases of their partnership with NSL.
• Support Account Managers in meeting both company and client objectives.
• Respond promptly and professionally to customer inquiries via phone and email.
• Gather necessary order information from customers and ensure it is properly communicated to the production team.
• Address customer concerns and assist in resolving issues to ensure a high level of satisfaction.
• Maintain up-to-date and accurate client records in company systems.
• Monitor and report on customer satisfaction, feedback, and product/service experience.
• Collaborate with cross-functional teams including Production Support to meet client needs and expectations.
• Assist in tracking contract updates, renewals, and budget coordination.
• Help identify trends, up-selling and cross-selling opportunities, and support customer retention strategies.
• Perform other duties as assigned to support the team and organizational goals.
  
  

Qualifications and Requirements:

• In-depth knowledge of the print production process and the range of products offered by Natural State Label.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational and time-management skills with the ability to manage multiple tasks and meet deadlines.
• Proactive problem-solving skills with a customer-first mindset.
• Ability to work independently and collaboratively within a team-oriented environment.
• A commitment to delivering exceptional customer service.
• Flexibility and adaptability to handle changing priorities and customer needs.
• Self-motivated with a positive attitude and a willingness to learn and take on new challenges.
• Personable and professional approach to client interactions.
  
  

Application Instructions:

All interested candidates must upload a current resume as part of their application. Incomplete submissions will not be considered.

Compensation to be discussed during the interview process.

Job Requirements:

• Ask about our Employee Rewards Program
• May be required to lift up-to 25lbs
• May be required to perform repetitive motions
• Must have reliable transportation
• Must be able to work in a team environment
  
  

Additional Information:

• Ask about our Employee Rewards Program
• Benefits include medical insurance, dental insurance, vision insurance and life insurance
• Some positions may not require background check or drug test
  
  

Full-time, Part-time

$ 18.00/hr

Shifts Available:

• 1st Shift
• 2nd Shift
• 3rd Shift
  
  

For this or other positions in your area.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Software Development

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