Hardware Support Engineer Job at Siemens AG in Fremont

We are a leading global software company dedicated to the world of computer aided design, 3D modeling and simulation— helping innovative global manufacturers design better products, faster! With the resources of a large company, and the energy of a software start-up, we have fun together while creating a world class software portfolio. Our culture encourages creativity, welcomes fresh thinking, and focuses on growth, so our people, our business, and our customers can achieve their full potential.

Job Description

The Emulation Hardware Support Engineer is part of the Technical Operations Hardware team which leads the Hardware Support Process to achieve operational excellence in the Siemens EDA emulation product line installed base. The Hardware Support Engineer supports the emulation of products from installation to service retirement. The Hardware Support Engineer will actively engage within the customer base to both install, as well as diagnose and repair hardware while providing related support services. A major objective is to constantly fulfill our customers’ requirements by maintaining system uptime as a matter of critical importance, quickly resolving hardware issues and improving system reliability through the usage of all resources available. The Hardware Support Engineer will work jointly with the Operations, Quality, Research and Development, Sales and Application Engineering teams in a global environment. The leading-edge technology of our products requires a broad spectrum of electrical test and software engineering skills.

The overall responsibility of the Hardware Support Engineer is to ensure the technical functionality of any product throughout its life. This includes managing the material dispositions of faulty hardware, maintaining inventory levels of spare components, updating systems to ensure accurate and timely data, and communicating with other teams within Siemens EDA. Provide Operations support in work with the collection of reports and data to help maintain a global monitoring system.

As part of the install function, HSE will be called upon to perform a site survey at the customer site to ensure electrical and environmental conditions are met prior to hardware arriving. Once hardware arrives, the HSE will be responsible for unboxing, moving, and assembling the entire hardware stack followed by loading software and performing basic initial checkout testing.

For service calls, the HSE may sit onsite at a customer location or at a home / Siemens office and be dispatched to travel to customer site(s) on a regular basis. The HSE may also be asked to do basic IT systems administration from time to time.

Responsibilities

• Install, diagnose and repair hardware for Siemens EDA emulation products; actively engage with customers to install and service hardware.
• Maintain system uptime, resolve hardware issues quickly, and improve system reliability using all available resources.
• Collaborate with Operations, Quality, R&D, Sales and Application Engineering teams in a global environment.
• Manage material dispositions of faulty hardware and maintain spare component inventories.
• Update systems to ensure accurate and timely data and support global monitoring efforts.
• Perform site surveys to verify electrical and environmental conditions before hardware arrival; conduct unboxing, movement, assembly and basic checkout testing.
• Travel to customer sites regularly and perform on-site or office-based support as required; may perform basic IT systems administration.

Job Qualifications

• Bachelors in electronic or software engineering, or equivalent experience.
• Must have prior experience in the troubleshooting and repair of complex electronics hardware.
• Experience with Linux OS as well as Microsoft Windows.
• Experience with high-speed serial data technology and systems.
• Skilled in technical communication, analytical problem-solving and working in team environments.
• Must have the ability to follow technical directions, both in writing and verbally.
• Experience in the handling of electronics parts (proper grounding procedures, etc.).
• Experience working directly with customers.
• Knowledge of server and network technology (highly desired).
• Possession of a valid driver’s license and the flexibility to travel on very short notice regularly.
• Ability to work in remote customer locations while communicating with multi-disciplinary teams.
• Physical strength – the ability to move 50 to 70 pounds; hands-on hardware experience in lab/datacenter environments with long hours on concrete or hard floors; ability to reach and work in awkward positions when attaching cables and boards.

Disclaimer: Please note that, due to the current integration framework, this opportunity is currently available exclusively to employees of Altair and DISW. While there is a possibility that the position may be made available to all Siemens employees through a future external posting, this is not guaranteed. We appreciate your understanding and cooperation during this transitional period. This communication does not constitute a promise or guarantee of future employment opportunities beyond the current scope.

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Siemens Software. Transform the Everyday

The salary range for this position is $87,600 to $157,700 and this role is eligible to earn incentive compensation. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training. Siemens offers a variety of health and wellness benefits to employees. Details regarding our benefits can be found here: www.benefitsquickstart.com. This position is eligible for time off in accordance with Company policies, including paid sick leave, paid parental leave, PTO or non-accrued flexible vacation.

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You'll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here. The pay range for this position is 87,600 - 157,700 annually with a target incentive of 5 of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367.

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Siemens follows Pay Transparency laws.

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Criminal History

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

Job Family: Information Technology

Req ID: 465321