Insight Global is hiring: IT Hardware Field Technician in Chicago

Overview

Job Title: IT Hardware Field Technician

Location: Must be based in Chicago, IL (flying out of ORD and MDW)

Schedule: Monday-Friday, On Call Rotation, OT Eligible

Travel: 80% of the time each month (majority of the time is day trips; sporadic week-long projects)

Responsibilities

• Install, maintain and troubleshoot a variety of hardware and software equipment within the airport terminal. Communicate effectively with front-line employees and customers.
• Implement and support desktop and mobile devices, applications, peripherals, network devices, airline-specific equipment (Kiosk, Flight Information Display Systems), public address systems, and time clock equipment
• Provide a broad scope of operational support and IMAC (Install, Move, Add, Change) requests supporting the IT infrastructure in office environments, CS&S Centers, and airport locations
• Perform preventative maintenance on operational equipment
• Configure, install, customize, maintain, test, and troubleshoot hardware systems with minimal direction
• Provide bench repair, maintenance, troubleshooting, and configuration of IT equipment
• Provide exceptional customer service to internal customers
• Provide packaging, unpacking, documentation, shipment, and receipt of equipment as needed for support of the enterprise
• Create status reports for Leadership on field installations

Required Skills & Experience

• 3-5 years of experience as a Hardware Field Technician
• Knowledge of cabling infrastructure and its topologies
• Knowledge of low voltage cabling
• Ability to troubleshoot and operate within Windows environments
• Ability to navigate Active Directory (e.g., moving workstation objects)
• Proficiency with Microsoft Office Suite, ServiceNow Service Desk, and Microsoft System Center Configuration Manager (SCCM)
• Knowledge of basic network troubleshooting
• Ability to assign applications and identify application sources in SCCM
• Demonstrated problem-solving abilities
• Strong customer service skills

Seniorities & Employment

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: Airlines and Aviation; IT System Operations and Maintenance