Tapestry, Inc. is hiring: Temporary Cashier in Jackson

Temporary Cashier - Coach

Jackson, NJ, US

The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on-going customer relationships through a personalized experience, and leaving a positive, lasting impression.

Overview

The Sales Associate role supports delivering Coach’s service and selling expectations, maintains a positive store environment, and contributes to store performance through customer engagement and efficient operations.

Responsibilities

• SALES FLOOR: Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations at all times.
• Understands changes in the local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
• Creates positive impressions with customers by presenting attire consistent with Coach’s Guide to Style.
• Builds credibility and trust as a personal fashion advisor with fashion awareness and knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Communicates current pricing and promotional strategy to customers.
• Discusses product features and builds sales by leveraging cross-selling skills.
• Cross-sells and encourages beneficial product add-ons related to the customer’s needs.
• Reads customer cues to tailor the approach and attends to unique shopping needs.
• Works with multiple customers simultaneously and follows up consistently to influence/close the sale.
• Maintains a calm and professional demeanor at all times and promotes a team selling environment.
• Fosters teamwork and collaboration with internal and external customers; remains solution-oriented and adaptable to changing business needs.

Operations

• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and timely.
• Maintains a clean and tidy selling floor at all times.
• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures.
• Replenishes inventory on the sales floor as needed.
• Supports Store Inventory Process by processing shipments, stocking shelves, replenishing the sales floor, and maintaining strong organizational standards in the stockroom and on the sales floor.
• Supports cash-wrap when needed to process purchases, returns, and exchanges.
• Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order, etc.
• Helps prepare the store by organizing functional areas, performing routine cleaning, maintaining strong organizational standards and visual merchandising expectations.

Competencies required

• Drive For Results: Exceeds goals; top performer; bottom-line oriented.
• Customer Focus: Meets the expectations of internal and external customers; builds trust and relationships.
• Creativity: Generates new and unique ideas; values original, added in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people; builds constructive relationships; uses diplomacy and tact.
• Learning on The Fly: Learns quickly, open to change, analyzes successes and failures for improvement.
• Perseverance: Energetic, driven to finish; persistent in the face of resistance.
• Dealing with Ambiguity: Adapts to change, acts without complete information, handles risk and uncertainty.

Additional Requirements

• Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and competition in the marketplace.
• Education: High school diploma or equivalent; college degree preferred.
• Technical: Knowledge of cash register systems, basic computer skills (including iPad/laptop, Mobile POS and Internet), use of walkie talkie, read price and product release sheets.
• Physical: Ability to operate at a fast pace; able to maneuver the sales floor, shelves, and stock room; climbing, bending, kneeling required; able to lift up to 25 pounds frequently and up to 50 pounds for product shipments/transfers.
• Schedule: Flexible schedule including nights, weekends, and holidays as needed for high retail traffic.

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications as they relate to the position and are made without regard to age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally-protected characteristic. Visit Coach at www.coach.com.

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