Hiring Night Shift Dispatcher Job at RATP Dev in Asheville

• Less than 2 years of experience (Entry level)
• High school diploma, A levels, GED, GCSE
• Operations Control Center Agent / Regulator / Dispatcher

Mission

• Our dispatchers arecritical to the operations of our business. They are the lifeline between theclient and our bus operators. Your ability to assess and respond with animmediate solution helps to maintain on time service and delivery.

Profile

Requirements for a Dispatcher

• Minimum of two (2) years of general work experience, includingdriving experience and customer service experience.
• Must be a minimum of 18 years of age.
• Must have been a licensed driver for at least two (2) years.
• Ability to work under time constraints and deadlines
• Problem-solving and analytical abilities
• A Valid Drivers License
• No criminal convictions or DWI, DUI, assault, or possession

Job Purpose:

The Dispatcher Supervisor is responsible for the safe, efficient, and reliable operation of transportation services for Asheville Redefines Transit (ART). The purpose is achieved by initiating, responding, and dispatching calls to/from Bus Operators including serving as the liaison between emergency service personnel, management, government officials and the public

Major Responsibilities:

Ensuring routes and scheduled work assignments are filled with proper and adequate personnel.

Serves in a lead supervisor role, when requested by management, by coordinating with peers in Operations Supervision through various means of communication (text, 2-way radios, CAD/AVL, phone, in-person, etc.)

Proficiently utilize computer applications and systems to ensure Bus Operators sign in and out and the start and conclusion of their workday.

Tracks route adjustment and on-time performance trends to support management in making recommendations for schedule adjustments

Demonstrates support of the corporate values for being Caring, United, Daring, and Efficient

Exhibits familiarity with FTA, DOT, OSHA, NIMS, FCC, and ADA regulations in the performance of day-to-day duties.

Manages emergency events received through various modes and deploys the correct resources while notifying management for awareness and response.

Knowledge of the collective bargaining contract (CBA) to ensure compliance in terms of bid/mark-up picking, scheduling, absenteeism, and corrective actions.

Tracks attendance and subsequent actions to support how bus service was achieved

Manages documentation reporting on the status of vehicles and replacements, open routes, and other on-going operation items--record all late buses, breakdowns, and accidents on the dispatch log.

Provides customer service to internal and external customers while prioritizing other tasks in a fast-paced and multi-functional environment.

Investigates and implements discipline in conjunction with the CBA (absenteeism, procedural/behavioral, DOT/CDL non-compliance, etc.).

Be willing and able to drive a revenue service

Responsibilities of aDispatcher

• Collaborates with routing specialists and schedulers to optimizeroutes
• Dispatch drivers using information provided by the clientsthrough the reservation department and the online reservation application
• Review and respond to all incoming calls, confirming all detailswith the client review reservation two weeks out
• Discuss with the client availability to review onlinereservations
• Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
• Initiate all outbound calls to the city connect and access
• Troubleshoot and resolve potential pick-up problems before theyresult in service issues
• Ensure service on missed pick-ups by coordinating drivermovement in the field
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
• Other duties assigned by the operation staff

Education Requirement

High school diploma or GED

We offer competitive compensation and benefits (which vary based on role, location, and business), including medical/dental/vision, 401(k), and paid holiday/vacation.

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams!

A message from the Assistant General Manager

We are delighted you have joined our staff of transit professionals. We are committed to providing excellent professional management and consulting services to our public transportation clients. Asheville Transit Management leadership team is dedicated to creating a challenging work environment in which you will be given opportunities to grow and develop to your full potential through training, guidance, and support. We count on our employees to assist in making Asheville Transit Management the most outstanding public transportation management and advisory services provider in the country. Welcome aboard.

Lashawn Abraham

Location

Location Address

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