Sheraton Indianapolis Hotel at Keystone Crossing is hiring: Event Manager at She

Event Manager job at Sheraton Indianapolis Hotel at Keystone Crossing. Indianapolis, IN.

Job Description

The Convention Services Manager is responsible for achieving assigned convention/event goals linked to the hotel’s overall performance. The role involves servicing clients/groups, maintaining contracted food and beverage minimums, and collaborating with the Director of Sales or Director of Catering/Convention Services to meet revenue, client satisfaction, and food and beverage objectives for one or more properties.

Job Duties & Functions

• Attain meeting planner satisfaction scores, revenue, and food and beverage goals.
• Conduct solicitation calls, tours, and entertain clients based on property needs.
• Monitor market segment trends.
• Maintain a friendly, courteous, and service-oriented approach with guests and employees.
• Follow company standards, catering/meeting standards, and sales metrics.
• Understand hotel operations and policies.
• Deliver banquet event orders timely (within 10 days) and accurately.
• Communicate changes promptly to relevant departments.
• Maintain visibility in the local community and industry groups.
• Assist with or participate in promotional activities like sales blitzes.
• Attend meetings and other functions as required.
• Perform additional duties as assigned by management.

Requirements: Education & Experience

• High School diploma or equivalent; experience in convention/event and catering sales preferred.
• Knowledge of food, beverage, and events; creativity appreciated.
• Valid driver’s license for the applicable state.
• Strong verbal and written communication skills for negotiation and influence.
• Experience with professional selling techniques: opening, probing, supporting, closing.
• Proficiency in Microsoft Office and general computer skills.
• Ability to work independently, manage multiple tasks, and possess strong organizational skills.