Forrest Solutions is hiring: Office Services Assistant in Baltimore

Base pay range

$23.00/hr - $25.00/hr

Senior Director, National Recruitment Outsourcing Division

Mobile Associate / Office Services Support Associate – Legal Environment (Law Firm Focus)

We are seeking a highly organized, technically proficient, and proactive Mobile Associate / Office Services Support Associate to join our dynamic team. This critical role involves providing flexible, high-quality support across various roles. The successful candidate will be adaptable, reliable, and service-driven, with demonstrated experience in print production within professional services environments.

This role reports directly to the Client Relations Manager.

Responsibilities

• Shift Coverage
• Cover multiple roles within the office services department, such as legal print production, mail services, reception, and conference room setups.
• Step in promptly to cover shifts due to staff shortages, absences, or high-volume projects, particularly in legal environments.
• Work closely with the Workforce Management Team to receive assignments and coordinate travel or schedule changes efficiently.
• Ensure adherence to firm policies, legal confidentiality standards, and safety protocols at each location.

• On-Site Support
• Quickly assimilate into on-site legal support teams and adapt to law firm workflows and expectations.
• Handle duties with minimal ramp-up time, maintaining high service levels and legal compliance.
• Assist with tasks such as court filing preparation, legal brief printing, binding, and scanning.

• Customer Service
• Deliver outstanding customer service to attorneys, paralegals, and firm staff across locations.
• Maintain professionalism and discretion when interacting with high-profile legal clients.
• Respond to time-sensitive requests with urgency and a client-first mindset.

• Print & Document Services
• Operate high-volume printers, copiers, and scanners with an emphasis on legal document formatting, including Bates numbering, exhibit labeling, and document collation.
• Manage print queues, monitor job accuracy, and ensure timely delivery of critical materials.
• Provide support for litigation copy jobs, trial binders, and confidential casework.

• Skill Adaptation
• Demonstrate flexibility in transitioning between mailroom duties, hospitality, reception, and print tasks.
• Learn new software and hardware as needed, including law firm document management systems.
• Apply your prior experience in print services to deliver efficient, high-quality output in varied environments.

Position Requirements / Experience / Education

• High school diploma or equivalent; college degree preferred.
• Minimum of 1 year of office services experience, preferably in a legal or corporate environment.
• Demonstrated proficiency with high-volume print equipment and finishing tools.
• Strong familiarity with Microsoft Office and PDF management software (Adobe Acrobat, etc.).
• Ability to handle sensitive legal documents with strict confidentiality and accuracy.
• Friendly, professional demeanor with excellent communication skills.
• Must be a team player capable of working independently and adjusting to varied tasks and timelines.
• Legal Print Production expertise (binding, scanning, formatting).
• Exceptional attention to detail and quality control.
• Ability to prioritize effectively in a fast-paced, deadline-driven environment.
• Strong decision-making and troubleshooting skills.
• Flexible and adaptable, with a client-first service mentality.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or military status.

The compensation outlined reflects expectations for candidates who fully meet the role’s qualifications in terms of education and experience. For internal applicants, title or pay may be adjusted based on internal guidelines if all qualifications are not met.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service and Administrative
• Industries: Legal Services

Note: This job description has been refined to remove non-essential boilerplate and present responsibilities and requirements clearly. The content remains aligned with the original description.