Assistant Housekeeping Manager Job at Averill Hospitality in Whitefish

Overview

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The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a Assistant Housekeeping Manager to work with our housekeeping team.

Principle Responsibilities and Position Purpose

The Assistant Housekeeping Manager is responsible for the training and supervision of the housekeeping team’s daily tasks, including assigning housekeeping boards for team members at the start of each shift, conducting stand-up meetings for optimal communication, and ensuring all areas of the hotel are cleaned and maintained according to Averill Hospitality Standards (including front of house and back of house). Pay rate will depend on experience.

Main Duties and Responsibilities

• Conduct regular department meetings to ensure strong communication among staff.
• Assign “boards” to housekeeping team at the beginning of each day.
• Oversee daily tasks of Housekeepers, Housemen, and Laundry Attendant.
• Assist housekeeping in cleaning rooms, Condos, and Luxury Homes as needed.
• Create and implement SOPs for quality assurance for the Housekeeping Department.
• Inspect rooms after cleaning to ensure it is ready for check-in.
• Create employee schedules and handle payroll for the housekeeping department.
• Order supplies and keep track of inventory for the Housekeeping Department.
• Report necessary maintenance issues to Front Office so a work order is created.
• Follow departmental policies and procedures.
• Follow all safety and sanitation policies.
• Assist other departments when needed to ensure optimum service to guests.

Specific Job Knowledge, Skills And Ability

• Operating housekeeping equipment such as vacuums, mops, maid cart, etc.
• Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance.
• Maintain a positive influence in the community and positive relations with area vendors.
• Teamwork – balances team and individual responsibilities, open to others’ views, welcomes feedback, contributes to building a positive team environment, and prioritizes the team’s success above own interests.
• Quality – meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently.
• Guest Service – responds promptly to guests’ needs and takes ownership of the overall guest experience.
• Professionalism – respectful, handles pressure well, treats others with respect regardless of status or position, accepts responsibility for own actions, follows through on commitments.
• Leadership – responsible for leading the housekeeping department on a daily basis to ensure the overall success of the team.

Qualification Standards

Education
High School or High School equivalent.

Experience/ Licenses Or Certificates
Prior experience in related field.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Travel Arrangements and Hospitality