Night Auditor Job at OTO Development in Baltimore

Overview

Join to apply for the Night Auditor role at OTO Development.

We are pleased to announce a wonderful opportunity for a Night Auditor.

Responsibilities

• Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards
• Maintain a friendly and hospitable attitude with guests and team members and be present at the desk during all hours
• Acquire and maintain knowledge of local attractions and amenities to provide information to guests
• Ensure collections, including credit card and direct bill, are executed in accordance with company policies
• Maintain proper control over keys, safe deposits, and all company and guest property
• Ensure rates are optimized by monitoring competitor occupancy and rates
• Ensure that all required documentation is completed in a timely manner
• Properly quote daily rates and issue credits
• Perform other duties as assigned to support guest satisfaction

Qualifications

• Proficient in administration of applicable property management systems
• Ability to respond quickly and appropriately to emergency situations
• Experience in accurate cash handling and credit cards and maintaining security of confidential information
• Ability to pass certification tests required to meet brand standards
• Experience working with a computer, especially data entry
• Works well with others
• Customer-focused and puts guests’ needs first
• Approachable and encourages effective communication with guests and fellow team members

Physical requirements

This position is physically demanding. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Pay and benefits

Pay Scale: $13.00 - $22.86/hour. Rate depends upon state/market and experience.

This property is managed by OTO Development.

Benefits include: medical insurance options, dental and vision insurance, 401k with company match, company-provided life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

About OTO Development

OTO Development is an industry-leading hotel development and management company. Partnering with leading hospitality brands, OTO owns and operates a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. OTO has been recognized for outstanding guest service, operational excellence, community service, and sales, marketing, and revenue success.