Night Auditor Job at OTO Development in Saint Petersburg

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Overview

Night Auditor position with OTO Development. This description focuses on responsibilities, qualifications, and company information relevant to the role.

Responsibilities

• Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards
• Maintain a friendly and hospitable attitude with guests and team members and be present at the desk during all hours
• Acquire and maintain knowledge of local attractions and amenities to assist guests needing information
• Ensure collections, including credit card and direct bill, are executed in accordance with company policies
• Maintain proper control over keys, safe deposits, and all company and guest property
• Ensure rates are optimized by monitoring competitor occupancy and rates
• Ensure that all required documentation is completed in a timely manner
• Quote daily rates and issue credits as appropriate
• Perform other duties as needed to support guest satisfaction

Qualifications

• Proficient in administration of applicable property management systems
• Ability to respond quickly and appropriately to emergency situations
• Experience in accurate cash handling and credit card processing and maintaining security of confidential information
• Able to pass certification tests required to meet brand standards
• Experience working with computers, especially data entry
• Team-oriented and customer-focused, putting guests’ needs first
• Approachable with effective communication with guests and fellow team members

Physical requirements

This position may be physically demanding. You must be comfortable standing, sitting, walking, bending, lifting, and squatting for extended periods of time.

Pay

Pay Scale: $13.00 - $22.86/hour
Rate depends upon state/market and experience

About OTO Development

OTO Development is an industry-leading hotel development and management company. They own and operate a portfolio of upscale select service, extended stay, and lifestyle hotels in key markets across the United States. OTO has been honored as Developer of the Year by major brand partners and is recognized for guest service, operational excellence, and revenue success. The company offers competitive pay and benefit programs including medical, dental, vision insurance, 401k with company match, life insurance, tuition assistance, paid time off, paid holiday time, travel discounts, and more.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Industries: Hospitality