Courier Coordinator Job at Mass General Brigham Health Plan, Inc. in Salem

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel. )Site: North Shore Medical Center, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.**Job Summary**Under the direction of the Courier/Fleet Compliance Manager and the Administrative Laboratory Director, the Courier Coordinator oversees all courier operations of the department. This includes staff scheduling, coordinating cover driver route assignments, providing training, conducting courier competency training, scheduling lab car maintenance, and ensuring compliance with all local, state, and federal regulations. Takes charge of the department in the Manager's absence. Provides excellent customer service to support a 24/7 operation that extends beyond the North Shore and Metro Boston area. A flexible schedule is a must.**Qualifications*** Shows excellent communication and customer service abilities.* Coordinates and supervises the training of new hires during the training period.* Participates in interviews and assists the Courier Manager with choosing and hiring new couriers.* Assists couriers out in the field when needed* Acts as a liaison between the courier department and all Salem Hospital internal departments, off-site Phlebotomy locations, and MGB outreach clients.* Maintains and updates courier department manuals and hospital policy binders.* Prepares and maintains daily/nightly courier schedules.* Dispatching: Responsible for dispatching ad hoc pickups to proper couriers to ensure timely pick up and delivery of all routine and stat blood work.* Provides written instruction to employees when procedures or protocols change.* Carries out responsibilities promptly, needing little direction from the manager.* Assumes accountability for his/her position, extending oneself when unexpected or unusual needs arise.* Routinely undertakes added tasks when assignments are completed.* Schedules all repair and maintenance appointments for the 26 Laboratory cars at our local auto shop. Helps in the Annual lab car rotation.* Weekend On Call status – Rotates with lead couriers for weekend and holiday on-call coverage.* Assumes responsibilities of the Courier Manager during his/her absence or when asked.* Acts as a backup driver to cover routes and/or as a STAT driver when needed.* Performs other related duties as required or as responsibilities dictate.* Maintains and enforces established department policies and procedures, objectives, safety, environmental, and infection control standards.* Responds to all severe weather and/or roadway conditions to ensure driver safety* Responsible for lab vehicle parking and cleaning during and after snow/weather events.* Directly supervises 19 Lab couriers* Communicates, directs, and advises outside courier vendor staff to ensure client needs are met.* Performs annual driver evaluations for all couriers and provides feedback to the Courier Manager on proficiency and compliance.* Able to perform other duties as assigned**Additional Job Details (if applicable)****Physical Requirements*** Standing Frequently (34-66%)* Walking Frequently (34-66%)* Sitting Occasionally (3-33%)* Lifting Occasionally (3-33%) 35lbs+ (w/assisted device)* Carrying Occasionally (3-33%) 35lbs+ (w/assisted device)* Pushing Occasionally (3-33%)* Pulling Occasionally (3-33%)* Climbing Occasionally (3-33%)* Balancing Frequently (34-66%)* Stooping Occasionally (3-33%)* Kneeling Occasionally (3-33%)* Crouching Occasionally (3-33%)* Crawling Occasionally (3-33%)* Reaching Occasionally (3-33%)* Gross Manipulation (Handling) Frequently (34-66%)* Fine Manipulation (Fingering) Frequently (34-66%)* Feeling Constantly (67-100%)* Foot Use Rarely (Less than 2%)* Vision - Far Constantly (67-100%)* Vision - Near Constantly (67-100%)* Talking Constantly (67-100%)* Hearing Constantly (67-100%)**Remote Type**Onsite**Work Location**81 Highland Avenue**Scheduled Weekly Hours**40**Employee Type**Regular**Work Shift**Rotating (United States of America)**Pay Range**- /**Grade**2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.**EEO Statement:**North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.## **Mass General Brigham Competency Framework**At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.Combat disease. Hold a hand. Help people. Impact the world.Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.We recognize that increasing value and continuously improving quality are essential to maintaining excellence. #J-18808-Ljbffr