Toca Madera Scottsdale is hiring: Security Host in Scottsdale

Overview

The Noble 33 Hospitality and lifestyle company is seeking a SECURITY HOST - Toca Madera Scottsdale. Toca Madera re-imagines traditional Mexican cuisine by taking a modern approach pairing locally-sourced ingredients with bold flavors. Our menu offers options for every eater, and our signature farm-to-glass cocktails use fresh, seasonal ingredients. We strive to create an unmatched sensory experience through design, music, and a curated menu that feels both modern and timeless.

As a Security Host / Hostess, the main goal is to provide a safe and secure environment that enables our guests, staff, and vendors to experience the high-energy, best-in-class fine dining experience that Toca Madera Scottsdale will offer.

Responsibilities

• The Security Host performs protective and enforcement functions in a courteous and professional manner while dealing with emergencies, undesired conduct, disturbances, threats to life and property.
• As a first responder, will be trained on Infant, Child, and Adult Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED), Stop-the-Bleed Training and fire extinguisher procedures to respond to emergencies as needed.
• Conduct interior and exterior restaurant patrol to identify undesirable conditions.
• Evaluate a situation and quickly make logical decisions on how to proceed while maintaining a calm demeanor.
• Investigations, including evaluation of the scene, interviewing complainants and witnesses, involve correct personnel to assist with the investigation.
• Documentation and report writing.
• Maintain order in the restaurant while attending to the needs of our guests, staff members and vendors.
• Assist in safety controls for performance aspects taking place inside the venue.
• Coordinate expedient response to emergency conditions such as fire alarms, safety hazards, and threats to life and/or property in a calm, rational, persuasive manner.
• Handle violations of restaurant policy, civil laws, and undesired conduct.
• Respond to security and emergency situations and prioritize the work in a timely manner.
• Provide key assist and accurate information to guests, staff and vendors seeking directions and hours of operation.
• Receive, record and secure found property; research and respond to guest inquiries for lost property.
• Escort staff and guests as required to parking lots.
• Perform other duties and responsibilities as assigned.

Qualifications

• Basic Qualifications :
• Must be at least 21 years of age.
• Valid state security credentials / licenses.
• Excellent communication skills.
• Must present a well-groomed appearance.
• Two years of experience in a position with direct guest contact required.
• Strong verbal, written and technology skills required.
• Keyboarding skills of 25 WPM.
• Investigation skills
• Perform general clerical duties using Microsoft Office and other site-specific programs.
• Must be able to work and stand inside and outside, sometimes in excessive heat or cold (depending on location).
• Maintain strong observation skills with elevated level of detail and scrutiny for entire shift.
• Must be able to work independently
• Must be able to lift and carry up to 60 lbs and push or pull up to 150 lbs.
• Must be able to speak, read, and write English.
• Preferred Qualifications :
• An associate degree or higher.
• A successful candidate will have experience as a first responder; related experience that best aligns with day-to-day operation may include:
• Hospitality Security Guard / Officer experience.
• High-end customer service experience.
• Successfully completed basic training in the Military.
• Loss Prevention and/or Plain Clothes Operatives experience.
• High-pressure situational experience such as Emergency Medical Technician, Firefighter, Flight Attendant.
• High school diploma or equivalent.
• SCHEDULE AVAILABILITY
• Full availability is required seven (7) days per week, including early mornings, evenings, overnight shifts, weekends, and holidays.

We use eVerify to confirm U.S. Employment eligibility.