Deli Night Lead Job at Festival Foods in New London

Location: New London

Position Type

Full-Time

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer committed to giving back to our communities and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin.

At Festival, people are our top priority. This is reflected in our daily interactions, our treatment of guests, and our extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Deli Night Lead!

Job Title: Deli Night Lead

Reports to: Deli Manager

Are you passionate about food service and enjoy providing customers (we call them guests!) with delicious meal options for breakfast, lunch, and dinner? We are seeking a Night Lead to join our kitchen team in our retail grocery store environment, where you'll play a crucial role in food preparation, cooking, and guest service.

As a Deli Night Lead, you will inspire and lead a dedicated team to provide outstanding guest service and support daily deli operations. In this role, you’ll manage product quality, oversee inventory, and ensure a clean and welcoming department for guests. You’ll also have the opportunity to mentor and train associates while contributing to the overall success of the deli department.

Job Description

What You’ll Do: As a Deli Night Lead at Festival Foods, your responsibilities will include:

• Provide Leadership and Training: Lead and coach evening deli associates, ensuring they’re consistently delivering excellent service and following company expectations. Partner with the Deli Assistant Department Manager to manage daily operations.
• Ensure Quality Control: Oversee the quality and freshness of deli products by managing self-service and service cases, monitoring the hot bar and salad bar, and maintaining accurate stock levels.
• Provide Guest Service: Address guest concerns and resolve issues to maintain guest satisfaction, and ensure all requests are fulfilled, including special orders for early morning shifts.
• Assist with Operational Tasks: Manage deli operations including inventory, pricing, and merchandising, ensuring all tasks are completed according to company standards and helping meet sales and profitability goals.
• Maintain Cleanliness and Food Safety: Contribute to the cleanliness and sanitation of the department and ensure that food safety protocols are followed, including maintaining logs and monitoring proper storage techniques.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team: Other duties as assigned.

What We’re Looking For:

• Leadership Skills: Ability to motivate, lead, and train a diverse team in a fast-paced environment.
• Guest Service Focus: Ability to interact with guests tactfully and effectively, addressing concerns and ensuring guest satisfaction.
• Communication Skills: Strong oral and written communication skills for coaching, reporting, and managing a diverse team.
• Operational Knowledge: Solid understanding of deli operations, inventory management, and merchandising, with the ability to make timely decisions.
• Safety Knowledge: Thorough understanding of safety procedures and ability to apply on-the-job safety training.

Physical Demands and Work Environment

The physical demands and work environment include lifting up to 50 pounds, pushing carts of up to 200 pounds, standing for most of the shift, working in extreme temperatures, and working at a fast pace.

Work Schedule

This is a full-time position with varying shifts including evenings, weekends, and holidays.

Benefits Overview

WHY YOU'LL LOVE IT HERE:

• Associate Discount: 15% off grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Weekly pay, with additional pay on Sundays and holidays.
• Two-Week Advanced Scheduling: Schedules provided two weeks in advance.
• Vision & Dental Insurance: Available for part-time and full-time associates.
• Support: Paid parental leave, fitness reimbursement, Employee Assistance Program, and more.
• Retirement Plans: 401(k) with company match and an Employee Stock Ownership Plan (ESOP).

We are committed to an inclusive environment and equal employment opportunities for all.

Address

308 North Shawano St, New London, WI 54961

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