Bighornlaw is hiring: Hotel Night Auditor in Town of Fenton
Bighornlaw, Town of Fenton, NY, United States
Extended Stay America Suites - St. Louis – Fenton • Fenton , MO , US
Posted 3 days ago
Description
We are seeking a dedicated and detail-oriented Night Auditor to serve as the first point of contact for guests and ensure a seamless overnight guest experience. This role involves multitasking across various aspects of a guest’s stay, from check-ins and reservations to balancing financial reports, while upholding our property’s vision, mission, and core values.
This position is ideal for individuals who enjoy working overnight and thrive in a guest-focused environment. If you’re ready to contribute to a welcoming and professional atmosphere, we’d love to hear from you!
Responsibilities
- Welcome guests warmly, manage check-ins and check-outs, and provide room keys.
- Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
- Address guest inquiries about hotel services, amenities, and local attractions.
- Handle reservations via phone, email, or in person, including individual and group bookings.
- Process payments, generate invoices, and reconcile transactions at the end of each shift.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proven customer service experience with a strong guest-focused mentality
- Strong customer service skills with a guest-focused approach.
- Physical ability to stand, walk, and lift up to 25 pounds as needed.
- Hospitality experience preferred but not required—applicants at all experience levels are welcome.
$17+ hourly
About Extended Stay America Suites - St. Louis – Fenton
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