Hotel Night Auditor Job at Extended Stay America St. Louis - Fenton in Fenton

Overview

We are seeking a dedicated and detail-oriented Night Auditor to serve as the first point of contact for guests and ensure a seamless overnight guest experience. This role involves multitasking across various aspects of a guest’s stay, from check-ins and reservations to balancing financial reports, while upholding our property’s vision, mission, and core values. This position is ideal for individuals who enjoy working overnight and thrive in a guest-focused environment. If you’re ready to contribute to a welcoming and professional atmosphere, we’d love to hear from you!

Responsibilities

• Welcome guests warmly, manage check-ins and check-outs, and provide room keys.
• Resolve guest concerns by collaborating with appropriate departments to ensure satisfaction.
• Address guest inquiries about hotel services, amenities, and local attractions.
• Handle reservations via phone, email, or in person, including individual and group bookings.
• Process payments, generate invoices, and reconcile transactions at the end of each shift.

Qualifications

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proven customer service experience with a strong guest-focused mentality.
• Strong customer service skills with a guest-focused approach.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Hospitality experience preferred but not required—applicants at all experience levels are welcome.

Compensation

$17+ hourly