Nativeamericanbar is hiring: Online Student Success Coordinator in Seattle

Overview

Online Student Success Coordinator

FLSA Status: Nonexempt

Months Per Year: 12

Employment Status: Full-Time

Work Model: Hybrid Eligible*

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Core competencies at Seattle University include Effective Team Collaboration, Emotionally Intelligent Communication, Ethics and Integrity, Flexibility and Innovation, Mindful Inclusion, and Outcomes-Driven Orientation. These guide how we work and interact to support students and programs.

Position Description: We are seeking a warm and student-centered Online Student Success Coordinator who builds relationships with online students, monitors academic progress, and provides just-in-time and persistent outreach to help connect students to resources and strategies that set them up for success. Under the supervision of the Assistant Director of Online Student Success, this role will help monitor key performance indicators in student services, continuing student events, retention, and alumni job placement, engaging in a continuous improvement cycle to provide an excellent experience for a diverse student population from admission through alumni status.

Essential Functions

• Provides responsive and student-centered communication with assigned student caseload during working hours through chat, email, phone, and video conferencing (8 am–4:30 pm PST, 4 days a week and one flex evening a week).
• Monitors new student online orientation to ensure student engagement and responsiveness to onboarding questions.
• Conducts Academic Success video conferences or phone meetings with new students to build an academic plan of study.
• Monitors continuing students’ adherence to academic plans and follows up when deviations occur.
• Helps new students navigate the onboarding process from admission through matriculation; provides quarterly outreach to all unregistered students.
• Conducts weekly check-ins on LMS activity, intervening quickly to connect with students who are disengaged or struggling and escalating complex situations to the Assistant Director of Online Student Success.
• Connects students to student services and academic support when needed.
• Guides students through policy and paperwork steps when needed and monitors completion of paperwork with university stakeholders (examples: hardship withdrawal, leave of absence, financial hardship applications, graduate applications).
• Works with the Assistant Director of Online Student Success and program director to develop online student-related community-building events and activities (e.g., alumni or employer meet-and-greets; program-related lectures).
• Responsible for setting up and running online community-building events and monitoring event KPIs.
• Works with program directors and Career Services to connect students to career placement resources and research in relevant fields.
• Follows communication and data governance protocols when communicating with students, faculty, university administrators, and other university stakeholders.
• Other duties as assigned.

Qualifications

• Bachelor’s degree and two years of experience in higher education advising or related area, or an equivalent combination of education and experience sufficient to perform the essential duties of the job.
• A commitment to outstanding customer service and lifelong education.
• Ability to work collaboratively with multiple stakeholders across campus.
• Demonstrated skill in supporting diverse student populations and commitment to intercultural communication.
• Ability to adapt to changing technologies, processes, and procedures.
• Excellent active listening, conflict management, problem resolution, and written and oral communication skills.
• Ability to manage time and meet deadlines.
• Comfort and experience with multiple technology applications, including chat, texting, learning management systems, CRMs, student information systems, and event management systems.
• Facility with MS Office 365 suite, including Excel.

Preferred Qualifications

• Master’s degree in student development, Higher Ed Administration, Counseling, or related field.
• Experience advising online students.
• Experience with Slate (CRM), PowerBI (data reporting), Canvas (LMS), and Colleague (SIS).

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

Compensation at a Glance

Annual Salary Range: $42,900.00 - $56,840.00

Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered will be determined based on qualifications, departmental budget, internal salary equity considerations, and market information, and not based on gender or any other protected status.

Your total compensation goes beyond the base salary. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance

Seattle University offers a wide range of benefits designed to care for the whole person, including medical plans, dental and vision, life and disability coverage, retirement contributions up to 10% employer, tuition benefits for employee and dependents, transportation benefits, wellness programs, and a generous holiday schedule with paid time off. For more information, explore the Benefits website at: https://www.seattleu.edu/hr/benefits/

Hybrid Eligible

This position may be eligible for a hybrid schedule after successful completion of an introductory work period of 3–6 months. A hybrid role may begin on-campus and transition to hybrid after onboarding and training. Flexible work plans are subject to periodic review and may be changed or terminated at any time at the university’s discretion.