Creative Financial Staffing
End User Services Analyst
Creative Financial Staffing, Westerville, Ohio, United States, 43082
Job Title:
End User Services Analyst
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully. Location:
Westerville, OH Schedule:
Monday-Friday, 8:00 AM - 5:00 PM
Salary:
Based on experience - $30/hour.
Position Overview
We are seeking a knowledgeable and proactive
End User Services Analyst
for a full-time, on-site position in
Westerville, OH . This role is focused on providing hands-on technical support for end users, ensuring smooth hardware and software operations, and managing desktop environments. The ideal candidate brings strong troubleshooting skills, technical expertise, and a customer-focused mindset.
Key Responsibilities
Diagnose and resolve hardware and software issues for end users
Respond to service tickets promptly with clear communication and thorough documentation
Install and configure desktops, laptops, and related software
Manage scheduled and emergency PC replacements and device swaps
Fulfill and manage work orders with accuracy and timeliness
Track, manage, and maintain inventory of end-user devices and spare equipment
Order and maintain inventory of repair parts and components
Requirements
Bachelor's degree
in Information Technology or a related field (required)
2+ years
of experience deploying and supporting
Microsoft Windows desktop systems
2+ years
of experience with
LANDesk, SCCM , or similar software distribution tools
2+ years
of
Mobile Device Management (MDM)
experience
Strong communication skills and ability to explain technical issues to non-technical users
Self-starter with the ability to work independently and collaboratively
End User Services Analyst
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully. Location:
Westerville, OH Schedule:
Monday-Friday, 8:00 AM - 5:00 PM
Salary:
Based on experience - $30/hour.
Position Overview
We are seeking a knowledgeable and proactive
End User Services Analyst
for a full-time, on-site position in
Westerville, OH . This role is focused on providing hands-on technical support for end users, ensuring smooth hardware and software operations, and managing desktop environments. The ideal candidate brings strong troubleshooting skills, technical expertise, and a customer-focused mindset.
Key Responsibilities
Diagnose and resolve hardware and software issues for end users
Respond to service tickets promptly with clear communication and thorough documentation
Install and configure desktops, laptops, and related software
Manage scheduled and emergency PC replacements and device swaps
Fulfill and manage work orders with accuracy and timeliness
Track, manage, and maintain inventory of end-user devices and spare equipment
Order and maintain inventory of repair parts and components
Requirements
Bachelor's degree
in Information Technology or a related field (required)
2+ years
of experience deploying and supporting
Microsoft Windows desktop systems
2+ years
of experience with
LANDesk, SCCM , or similar software distribution tools
2+ years
of
Mobile Device Management (MDM)
experience
Strong communication skills and ability to explain technical issues to non-technical users
Self-starter with the ability to work independently and collaboratively