David's Bridal is hiring: Seasonal Alterations Specialist in Lubbock

Overview

Join to apply for the Seasonal Alterations Specialist role at David's Bridal.

At David’s Bridal, we empower our customers and our team members to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or a seasonal job that is a perfect fit. Join us in our peak season in a seasonal role – we make dreams happen.

Responsibilities

• Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. Provide friendly, knowledgeable, and technical expertise and superior customer service.
• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person; communicate clearly, adapt style to suit customers by problem solving; demonstrate excellent phone skills and conflict resolution.
• Use all systems to manage the customer flow to deliver a five-star customer experience.
• Maintain service levels by being prepared, welcoming, meeting needs, and being there for customers; complete operational checklist tasks and address emotional and practical needs.
• Provide exceptional service to multiple customers at once and contribute to the store’s Five-Star Customer Service achievement.
• Proactively address customer concerns with confidence; know when to escalate and partner with leadership.
• Explain how alterations can enhance the dress for events in partnership with Alterations; promote all alteration services and customization options.
• Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
• Maintain store standards to support a flawless shopping experience and comply with the Dress Code Policy.
• Greet and escort alterations customers to and from appointments; inspect garments altered/steamed/pressed to ensure pristine condition before final delivery.
• Respond promptly to customer questions with product and service information; build long-term relationships to meet and exceed satisfaction and loyalty.
• Maintain inventory management by processing special orders, pickups, and ensuring first-quality standards for all merchandise.
• Ensure alteration pricing complies with company standards; manage all alterations, fittings, sewing, steaming, pressing, and spot cleaning to company standards.
• Resolve customer service issues swiftly in line with company guidelines; support all cash wrap behaviors and process transactions accurately.
• Maintain the alterations room in a clean and well-organized condition; perform duties as assigned by store management.

Qualifications

• High school diploma or equivalent.
• 1-2 years of prior retail experience in an apparel or specialty store environment.
• Prior sewing experience required, preferably in bridal and/or special occasion production environments.
• Experience with computerized POS systems is a plus.

Benefits and Perks

• Flexible schedules
• 40% merchandise discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early
• Minimal weekday hours required (weekends only)
• Additional terms and conditions apply.

Additional Information

Seasonal Benefits Include: – Flexible schedules; – 40% merchandise discount; – $400 bonus for every referral hired with NO LIMIT*; – Competitive hourly pay rates & team bonus; – Additional terms and conditions apply.

David’s Bridal encourages applications from all qualified candidates and is committed to diversity, equity, and inclusion. For accommodation requests at any stage of the application process, contact Human Resources at humanresources@dbi.com or 610.943.6200.

Disclaimer: The preceding job description highlights general duties and is not a comprehensive list of all responsibilities. Starting pay varies based on position, location, training, and experience, and internal equity. Compensation decisions depend on details and circumstances of each candidate.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Retail