Seasonal Alterations Specialist Job at David's Bridal in Sioux Falls

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At David’s Bridal, we empower our customers and our team members to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or a seasonal job that is a perfect fit! Join us in our peak season in a seasonal role– we make dreams happen.

Overview

Seasonal Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and report to the Store Manager. They exemplify friendly, knowledgeable, and technical expertise while providing superior customer service. They are members of the store team and demonstrate the value and qualities of the David’s Bridal brand.

Essential Job Functions

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely, adapt style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver a five-star customer experience.
• Maintain all service levels by being prepared, welcoming, meeting the needs & being there for all customers, including all operational checklist tasks and meeting customers’ emotional and practical needs.
• Provide an exceptional service experience to multiple customers at one time and contribute to the store’s Five-Star Customer Service.
• Proactively address customer concerns with confidence; know when to escalate and partner with leadership.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations; promote all alteration services and personalization options.
• Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
• Maintain store standards to support a flawless shopping experience and a high standard of dress per the Dress Code Policy.
• Greet and escort alterations customers to and from alterations appointments.
• Maintain quality control guidelines and inspect garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Respond promptly to customer questions by providing product and service information.
• Build long-term relationships with customers to meet and exceed satisfaction and loyalty.
• Maintain inventory management by processing special orders, pickups, and ensuring first-quality standards for all merchandise.
• Ensure that alteration pricing is at company standards.
• Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards.
• Resolve customer service issues swiftly and effectively in line with company guidelines.
• Support cash wrap behaviors and process transactions accurately to make every customer feel celebrated.
• Maintain the alterations room to be clean and well-organized.
• Perform duties and tasks as assigned by store management.

Physical Demands

• Occasionally required to stand, walk, and sit for extended periods; reach for tools and objects; climb stairs; stoop, kneel, crouch, or crawl; bend, twist and stand; move throughout the store; communicate with customers; manual dexterity for sewing, steaming, and operating POS terminals; lift up to 10 pounds.
• Visual requirements include close and distance vision, peripheral vision and depth perception; ability to read from electronic devices and computers for long periods.

Education & Credentials

• High school diploma or equivalent degree.
• 1-2 years prior retail experience in apparel or a specialty store environment.
• Prior sewing experience required, preferably in bridal and/or special occasion production environment.
• Prior experience with computerized POS systems is a plus.

Seasonal Benefits

• Flexible schedules
• 40% merchandise discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Additional terms and conditions apply.

EEO / Accommodation David’s Bridal encourages applications from all qualified candidates. We have a great record of accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, contact Human Resources at humanresources@dbi.com or 610.943.6200.

Disclaimer: The preceding job description highlights the general nature and level of work performed and is not designed to be a comprehensive description of all duties and responsibilities. Actual duties may vary. Starting pay varies based on position, location, training, and experience.

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industries: Retail

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