The Intersect Group is hiring: HR Services Coordinator in Antioch

Overview

HR Services Coordinator

Location: Antioch, Tennessee. Hybrid (Onsite Tuesday–Thursday). Contract position. Duration: 3 months with potential extensions.

Company Overview: At The Intersect Group, we connect HR professionals with organizations that prioritize employee experience, operational efficiency, and compliance. Our client is a well-established company undergoing strategic transformation in its HR operations. They value responsiveness, accuracy, and a service-oriented mindset, offering a collaborative environment where HR professionals can make a meaningful impact.

Role Summary

We are seeking an HR Services Coordinator to serve as the first point of contact for employee HR inquiries. This role is central to delivering a positive employee experience by providing Tier 1 support across a range of HR topics including pay, benefits, onboarding, and policy guidance.

Key Responsibilities

• Respond to HR inquiries via Workday Help, phone, and email, resolving Tier 1 issues or escalating as needed.


• Provide accurate and timely support on topics such as pay, benefits, onboarding, and HR policies.


• Document and track case activity, ensuring proper routing and resolution.


• Support compliance tasks including I-9 processing, background scoring, and labor law poster management.


• Assist with benefits enrollment and provide guidance to new hires and rehires.


• Maintain data integrity and confidentiality across all HR systems and processes.


• Contribute to knowledge base content to improve employee self-service.


• Participate in User Acceptance Testing (UAT) for system updates and configuration changes.

Key Requirements

• High School Diploma or GED required; Associate’s degree preferred.


• 1+ years of experience in HR support or a related administrative role.


• Experience with Workday or similar HRIS platforms is a plus.


• Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).


• Strong communication skills, both written and verbal.


• Ability to manage multiple tasks and prioritize effectively.


• Detail-oriented with a commitment to accuracy and confidentiality.


• Comfortable working in a hybrid schedule (onsite Tuesday–Thursday).