Florida International University
Apply for Job Job Opening ID 535752
Location Modesto A. Maidique Campus
Full/Part Time Full-Time
Review Date 09/30/2025
Regular/Temporary Regular
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About FIU
Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good. Job Summary
The Assistant Director of Financial Aid oversees the comprehensive operations of the Financial Aid Office, ensuring that financial aid programs in each area of responsibility are delivered to students consistently. This leadership position entails managing and optimizing daily processes, implementing strategic goals, and fostering a high-performing team. The Assistant Director actively contributes to the department's success by interpreting and adhering to complex federal, state, NCAA, and institutional regulations. Serves as a key representative of the Financial Aid Office, collaborating with internal and external stakeholders, and representing the Director and Sr. Associate Director as needed. Collaborates with the Director to oversee the daily operations of the Financial Aid Office, ensuring efficient processes, timely service delivery, and optimal resource utilization. Supervises, coaches, and mentors a team of financial aid professionals, fostering a collaborative and results-oriented environment Researches and analyzes complex problems and recommends and implements appropriate solutions. Assures staff is trained to support the administration of financial aid programs and compliance requirements. Ensures timely customer service to constituents and support units via telephone, email, and Teams chat to execute efficient, expedient, and quality solutions to escalated cases. Responsible for maintaining and updating the Financial Aid Policies and Procedures Manual, and updating and developing application forms through the year. Assists the staff in the resolution of conflicting data that may cause over awards and/or delay the delivery of financial assistance to students. Manages the verification program. Main point of contact with ProEd, our third-party servicer for verification. Analyzes applicants' and their families' financial and personal circumstances to establish their ability to contribute toward cost of education. Counsels students and parents on the availability of financial aid. Conducts general financial aid workshops. Serves as liaison for the Bursar's, Registrar's and Admissions offices. Reviews and updates University's Standards of Academic Progress program in the system. Serves as office liaison to OneStop on all matters. Investigates areas of concern within the Office and explores options for potential resolution. Reviews complaints submitted by financial aid students and provide timely responses to improve the quality of service by the Financial Aid Office. Counsels current and prospective students on application procedures, eligibility criteria, program requirements and other financial aid concern. Creates a comprehensive calendar for all student communications and works within Enrollment Management for a coordinated approach to communicating with students. Leads Early FAFSA Campaign to get students to apply in order to make aid awards to incoming students before most of the other State Universities within Florida. Keeps abreast of trends, education policies, and best practices through professional development opportunities. Provides recommendations to leadership based on learning outcomes. Presents at conferences, seminars, professional development, workshops, etc. Interprets Federal, State, NCAA, and Institutional regulations relative to the Financial aid programs. Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator. Minimum Qualifications
Bachelor's degree and six (6) years of financial aid experience or a Master's degree and four (4) years of financial aid experience. Departmental Requirements
Must be able to obtain clearance for National Student Loan Data System (NSLDS) access, which requires no default on federal financial aid, within 60 days of employment. Desired Qualifications
Experience and knowledge of financial aid philosophy, rules, and regulations. Supervisory and customer service experience. Detail oriented and proficient in the use of web technology. Experience with analyzing data. Experience with handling information of sensitive and confidential nature. Job Category
Administrative Advertised Salary
$73,000 - $80,000 Work Schedule
Begin time: 8:30 AM End time: 5:00 PM Pre-Employment Requirements
Expanded Background Check Other Information
Ability to travel locally and nationally. Ability to work occasional evenings, weekends and at locations outside of the University
How To Apply
Prospective Employee If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in " My Applications ". To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume. *This posting will close at 12:00 am of the close date. How To Apply
Current Employee As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in " My Applications ". To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format. *This posting will close at 12:00 am of the close date. Disclosures
Clery Notice In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station). Pay Transparency Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.
Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good. Job Summary
The Assistant Director of Financial Aid oversees the comprehensive operations of the Financial Aid Office, ensuring that financial aid programs in each area of responsibility are delivered to students consistently. This leadership position entails managing and optimizing daily processes, implementing strategic goals, and fostering a high-performing team. The Assistant Director actively contributes to the department's success by interpreting and adhering to complex federal, state, NCAA, and institutional regulations. Serves as a key representative of the Financial Aid Office, collaborating with internal and external stakeholders, and representing the Director and Sr. Associate Director as needed. Collaborates with the Director to oversee the daily operations of the Financial Aid Office, ensuring efficient processes, timely service delivery, and optimal resource utilization. Supervises, coaches, and mentors a team of financial aid professionals, fostering a collaborative and results-oriented environment Researches and analyzes complex problems and recommends and implements appropriate solutions. Assures staff is trained to support the administration of financial aid programs and compliance requirements. Ensures timely customer service to constituents and support units via telephone, email, and Teams chat to execute efficient, expedient, and quality solutions to escalated cases. Responsible for maintaining and updating the Financial Aid Policies and Procedures Manual, and updating and developing application forms through the year. Assists the staff in the resolution of conflicting data that may cause over awards and/or delay the delivery of financial assistance to students. Manages the verification program. Main point of contact with ProEd, our third-party servicer for verification. Analyzes applicants' and their families' financial and personal circumstances to establish their ability to contribute toward cost of education. Counsels students and parents on the availability of financial aid. Conducts general financial aid workshops. Serves as liaison for the Bursar's, Registrar's and Admissions offices. Reviews and updates University's Standards of Academic Progress program in the system. Serves as office liaison to OneStop on all matters. Investigates areas of concern within the Office and explores options for potential resolution. Reviews complaints submitted by financial aid students and provide timely responses to improve the quality of service by the Financial Aid Office. Counsels current and prospective students on application procedures, eligibility criteria, program requirements and other financial aid concern. Creates a comprehensive calendar for all student communications and works within Enrollment Management for a coordinated approach to communicating with students. Leads Early FAFSA Campaign to get students to apply in order to make aid awards to incoming students before most of the other State Universities within Florida. Keeps abreast of trends, education policies, and best practices through professional development opportunities. Provides recommendations to leadership based on learning outcomes. Presents at conferences, seminars, professional development, workshops, etc. Interprets Federal, State, NCAA, and Institutional regulations relative to the Financial aid programs. Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator. Minimum Qualifications
Bachelor's degree and six (6) years of financial aid experience or a Master's degree and four (4) years of financial aid experience. Departmental Requirements
Must be able to obtain clearance for National Student Loan Data System (NSLDS) access, which requires no default on federal financial aid, within 60 days of employment. Desired Qualifications
Experience and knowledge of financial aid philosophy, rules, and regulations. Supervisory and customer service experience. Detail oriented and proficient in the use of web technology. Experience with analyzing data. Experience with handling information of sensitive and confidential nature. Job Category
Administrative Advertised Salary
$73,000 - $80,000 Work Schedule
Begin time: 8:30 AM End time: 5:00 PM Pre-Employment Requirements
Expanded Background Check Other Information
Ability to travel locally and nationally. Ability to work occasional evenings, weekends and at locations outside of the University
How To Apply
Prospective Employee If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in " My Applications ". To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume. *This posting will close at 12:00 am of the close date. How To Apply
Current Employee As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in " My Applications ". To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing. Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format. *This posting will close at 12:00 am of the close date. Disclosures
Clery Notice In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.
To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station). Pay Transparency Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.