Incident Management Job at CyberTec in Malvern

Looking for a junior profile - NO H1B/CPT

Incident Management
Rate: $40/hr. C2C
Duration: 12 months
Location: Malvern, PA
Experience : 5-7 years' Experience
Responsibilities:

• Supports major IT systems incident management processes and resolutions.
• Supports team in coordinating appropriate resources to resolve critical incidents in accordance with service level agreements and operational level agreements.
• Supports effective communication during a major system outage, ensuring IT management and the businesses are kept updated until the incident is resolved.
• Supports documentation and chronology of events during incident management conference calls.

Qualifications:

• Incident Management
• Effective communication (written and verbal)
• Respond with a sense of urgency
• Process oriented
• Technically inclined across multiple IT platforms