Logo
NJ Consulting Firm

Customer Service Representative Job at NJ Consulting Firm in Atlanta

NJ Consulting Firm, Atlanta, GA, United States, 30383

Save Job

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by NJ Consulting Firm. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $24.00/hr

Company Overview

Step Up Consulting is a dedicated team committed to enhancing customer experience and fostering relationships through exceptional service. Our mission is to empower our clients by providing them with top-notch support that reflects our core values of integrity, teamwork, and excellence. At Step Up Consulting, we cultivate a proactive and supportive culture that values input from all team members, ensuring a collaborative environment where innovation can thrive. We believe in investing in our employees' growth and providing opportunities to advance within the organization.

Role Responsibilities

  • Provide outstanding service to all clients.
  • Engage actively on the sales floor with potential members
  • Resolve donor issues promptly and efficiently.
  • Maintain a thorough knowledge of products and services offered.
  • Process transactions accurately and efficiently using handheld device.
  • Carry out visual resources to promote programs
  • Assist in maintaining a clean and organized sales floor.
  • Collaborate with team members to enhance overall team performance.
  • Gather donor feedback to identify areas for improvement.
  • Conduct equipment checks and assist with inventory management.
  • Educate customers about features and benefits of various programs
  • Follow company policies and procedures consistently.
  • Meet or exceed fundraising goals as determined by management.
  • Handle returns and exchanges following company guidelines.
  • Participate in training sessions to improve personal and team capabilities.
  • Adhere to health and safety regulations at all times.

Qualifications

  • High school diploma or equivalent required.
  • Previous experience in customer service preferred.
  • Strong communication and interpersonal skills.
  • Ability to work well in a team environment.
  • Flexible availability, including nights and weekends.
  • Basic math skills for cash handling.
  • Proven ability to handle difficult situations and conflicts.
  • Knowledge of retail industry practices.
  • Familiarity with point-of-sale systems.
  • High level of professionalism and integrity.
  • Ability to multitask and prioritize tasks effectively.
  • Proactive approach to customer engagement.
  • Strong organizational skills.
  • Ability to learn new products quickly.
  • Willingness to take on additional responsibilities as needed.
  • Commitment to ongoing personal development and training.

Skills: interpersonal skills,sales,organizational skills,communication,point-of-sale systems,retail industry knowledge,conflict resolution,adaptability,problem-solving,teamwork,proactive engagement,customer engagement,multitasking,time management,organisational skills,point-of-sale systems knowledge,communication skills,team collaboration,product knowledge,cash handling,organization,customer service,problem solving,flexibility

Seniority level

  • Seniority level

    Entry level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Operations Consulting

Referrals increase your chances of interviewing at NJ Consulting Firm by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Atlanta, GA $64,000.00-$71,000.00 1 week ago

Airline Customer Service Representative in ATL Airport - $18.50/hr

Customer Service Representative - State Farm Agent Team Member

Atlanta, GA $45,000.00-$65,000.00 5 months ago

Customer Experience Representative (Norcross, GA)

Customer Relations Representative - State Farm Agent Team Member

Atlanta, GA $65,000.00-$95,000.00 5 months ago

Client Experience Coordinator (Long-Term Temporary Assignment - Atlanta

Client Service/ Call Center Representative

Customer Service Representative - State Farm Agent Team Member

Morrow, GA $35,000.00-$55,000.00 6 months ago

Atlanta, GA $57,000.00-$63,000.00 20 hours ago

Customer Relations Representative - State Farm Agent Team Member

Morrow, GA $60,000.00-$100,000.00 6 months ago

Work at Home Customer Service Agent (Full-Time & Part-Time) (GA)

Customer Care Specialist I - Payment Support

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr