City of Cudahy, WI
Emergency Services Dispatcher
City of Cudahy, WI, Wisconsin Rapids, Wisconsin, United States, 54494
Salary:
$22.04 - $29.04 Hourly Location :
5050 S Lake Drive, WI Job Type:
Full-Time Job Number:
00076 Department:
Cudahy Police Department Opening Date:
08/05/2025
Summary
The Emergency Services Dispatcher must be able to function in a sustained stressful environment with the ability to interpret and prioritize incoming and outgoing information for both Police and Fire Departments. This is an at will, civilian position within the Cudahy Police Department. Under general direction of the Shift Supervisor, Emergency Services Dispatchers are responsible for interpreting and prioritizing all incoming and outgoing information by radio, phone, verbal or written communications in police, fire and ambulance traffic in emergency and non-emergency situations. Essential Duties and Responsibilities
Include, but are not limited to, the following: 1.Ability to function in a sustained stressful environment and to maintain composure under stressful situations. 2.Ability to interpret and prioritize incoming and outgoing information by radio, phone, verbal or written communications in police, fire and ambulance traffic in emergency and non-emergency situations. 3.Ability to monitor multiple conversations and retain key information in emergency and non-emergency situations for both Police and Fire Departments. 4.Ability to perform multiple tasks simultaneously. 5.Ability to operate a Computer Aided Dispatch (CAD) Pro-Phoenix System. 6.Ability to read maps and provide accurate directions. 7.Female dispatchers perform matron duties searching and checking on female prisoners and caring for prisoner's children. 8.Male dispatchers perform duties of checking prisoners and caring for prisoner's children. 9.Operate two-way multi-channel communications equipment. 10.Capable of typing reports using a computer and dictation equipment. 11.Monitor camera, video and voice equipment in jail, other areas around the station, City Hall and DPW areas. 12.Monitor alarm panels of various types. 13.Answer requests for aid and information. 14.Process payments for parking permits, report copies, fingerprints, K-9 donations, and collection of fines and bail. 15.Obtain and maintain certification from the State of Wisconsin in use of the TIME terminal CIB/NCIC (Basic) for validations and wanted entries to meet the needs of the Department. 16.Operate a paging system for the City. 17.Operate a State/Nationwide teletype computer system. 18.Knowledge of Windows environment computer system. 19.Maintain a positive work attitude toward duties performed and fellow employees. 20.Regular, prompt and consistent attendance as scheduled or directed. 21.Perform other duties as assigned by supervisors. Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE 1. High School Graduate or its equivalent. 2. Prior dispatch experience preferred. 3. Prior experience with Pro-Phoenix software a plus. 4. Business courses pertaining to typing/keyboarding, filing and windows based computer software.
PHYSICAL/MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
1. While performing the duties of this job, the employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, bend/twist or crouch.
2. Ability to talk and hear. Hearing without correction or corrected sufficiently acute to meet medical standards under both normal and adverse circumstances.
3. The employee must occasionally lift, carry, and/or move 10 pounds and on occasion 25 pounds.
4. The employee must be able to handle, grasp and operate radio controls and all equipment necessary to perform all job functions.
5. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
6. Analytical and problem solving skills including while under pressure or dangerous situations.
7. Ability to comprehend and follow instructions.
8. Ability to analyze options and make sound decisions including while under pressure or in a dangerous situation.
9. Employee must be free of any medical or emotional condition that would adversely impact performance of duties. Knowledge, Skills and Abilities
1. Effective oral and written communication skills; ability to speak clearly and distinctly. 2. Understanding and following work rules and directions on a day-to-day basis. 3. Ability to understand, read and write the English language. 4. Ability to organize, direct and process oral and written instructions into reports. 5. Skilled in use of computer, telephone (multi-media), fax machine, copier, transcriber and cash register. 6. Good interpersonal skills and ability to assess specific situations; to establish and maintain an effective and sympathetic relationship with the public and other City employees; good command of telephone etiquette. 7. Good knowledge of spelling, grammar/punctuation and basic math skills. 8. Ability to learn the operation and maintenance of Emergency Communications Center radios as well as other communication and retrieval equipment. 9. Ability to learn the City of Cudahy geography. 10. Capable of working independently; exercise initiatives, resourcefulness and good judgment; and accept responsibility of own actions. 11. Ability to accurately maintain records. 12. Ability to function in a sustained stressful environment and remain calm under a variety of stressful situations. 13. Note: Due to the confidentiality of police business, employee must protect this confidential information. Failure to do so will result in immediate dismissal by the Chief of Police.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
1. Inside work place environment. 2. Periodic exposure to loud noises from sirens, weapons, etc.
EQUIPMENT USED: Computer, telephone (multi media), two-way radio, copier, fax machine, City surveillance system. LIFE: CITY PAYS PREMIUM FOR BASIC LIFE COVERAGE ON EMPLOYEE
HOLIDAY: EMPLOYEES OF THE CITY OF CUDAHY RECEIVE 10 PAID HOLIDAYS ANNUALLY
PERSONAL DAYS: AFTER ONE YEAR OF EMPLOYMENT - EMPLOYEE WILL RECEIVE THREE PERSONAL DAYS EACH YEAR
SICK LEAVE: ELIGIBILITY FOR SICK LEAVE BEGINS AFTER SUCCESFUL COMPLETION OF THE PERFORMANCE PERIOD OF EMPLOYMWENT WITH THE CITY. NEW EMPLOYEES CONTINUE TO EARN 8 HOURS PER MONTH DURING THEIR FIRST 4 YEARS OF SERVICES.
MEDICAL: CITY CURRENTLY PAYS THE PREMIUM FOR A MEDICAL BENEFIT PLAN FOR EMPLOYEES AND THEIR FAMILIES UP TO THE MAXIMUM ALLOWABLE BY LAW AFTER 4TH YEAR, SICK LEAVE EARNED IS 4 HOURS PER MONTH TO A MAXIMUM OF 360 HOURS
VACATION: AFTER ONE FULL YEAR OF SUCCESFUL EMPLOYMENT - EMPLOYEE SHALL EARN: 2 WEEKS VACATION AFTER 1 YEAR 3 WEEKS VACATION AFTER 7 YEARS 4 WEEKS VACATION AFTER 15 YEARS 5 WEEKS VACATION AFTER 23 YEARS
PENSION: EMPLOYEES ARE COVERED UNDER THE STATE OF WISCONSIN RETIREMENT SYSTEM 01
How proficient are you at Pro-Phoenix Records Management system?
Prior experience YES NONE
02
Which of the following best describes your skill level using Microsoft Word?
NO YES Experience PLUS modifying, editing, deleting, moving, formatting, copying, pasting data All of the skills listed above PLUS creating tables, charts and macros
03
Which of the following best describes your skill level using Microsoft Excel?
No Experience entering data, printing MS Excel worksheet All of the skills listed above PLUS modifying, editing, deleting, moving, formatting, copying, pasting data All of the skills listed above PLUS creating MS Excel worksheets with formulas
04
What is your experience with the Wisconsin TIME System?
NONE Was previously certified I am currently certified
05
Which of the following best describes your skill level with TiPPS Cash Register?
NO YES
06
What is your experience with TraCS - citation system?
NONE YES
07
Do you speak and understand any language other than English that may aid some of our non-English speaking Customers?
Yes No
08
How many years of Emergency Services Dispatcher experience do you have?
more than 5 years 3-5 years 1-3 years less than 1 year no experience
09
I am applying for the Emergency Services Dispatcher
Full Time Position Part Time Position Both
10
The minimum qualifications of the postion of Emergency Services Dipatcher include the following: Must speak and understand the English language - Must be a United States Citizen - Must have a high school diploma or equivalent - Prior dispatch experience preferred - - Business courses pertaining to typing/keyboarding, filing and windows based computer software - Are you able to meet all of the requirements listed above? If you answer no to this question, it will reflect that you do not meet the minimum qualifications for this position and you will not be further considered throughout the selection process.
Yes No
Required Question
$22.04 - $29.04 Hourly Location :
5050 S Lake Drive, WI Job Type:
Full-Time Job Number:
00076 Department:
Cudahy Police Department Opening Date:
08/05/2025
Summary
The Emergency Services Dispatcher must be able to function in a sustained stressful environment with the ability to interpret and prioritize incoming and outgoing information for both Police and Fire Departments. This is an at will, civilian position within the Cudahy Police Department. Under general direction of the Shift Supervisor, Emergency Services Dispatchers are responsible for interpreting and prioritizing all incoming and outgoing information by radio, phone, verbal or written communications in police, fire and ambulance traffic in emergency and non-emergency situations. Essential Duties and Responsibilities
Include, but are not limited to, the following: 1.Ability to function in a sustained stressful environment and to maintain composure under stressful situations. 2.Ability to interpret and prioritize incoming and outgoing information by radio, phone, verbal or written communications in police, fire and ambulance traffic in emergency and non-emergency situations. 3.Ability to monitor multiple conversations and retain key information in emergency and non-emergency situations for both Police and Fire Departments. 4.Ability to perform multiple tasks simultaneously. 5.Ability to operate a Computer Aided Dispatch (CAD) Pro-Phoenix System. 6.Ability to read maps and provide accurate directions. 7.Female dispatchers perform matron duties searching and checking on female prisoners and caring for prisoner's children. 8.Male dispatchers perform duties of checking prisoners and caring for prisoner's children. 9.Operate two-way multi-channel communications equipment. 10.Capable of typing reports using a computer and dictation equipment. 11.Monitor camera, video and voice equipment in jail, other areas around the station, City Hall and DPW areas. 12.Monitor alarm panels of various types. 13.Answer requests for aid and information. 14.Process payments for parking permits, report copies, fingerprints, K-9 donations, and collection of fines and bail. 15.Obtain and maintain certification from the State of Wisconsin in use of the TIME terminal CIB/NCIC (Basic) for validations and wanted entries to meet the needs of the Department. 16.Operate a paging system for the City. 17.Operate a State/Nationwide teletype computer system. 18.Knowledge of Windows environment computer system. 19.Maintain a positive work attitude toward duties performed and fellow employees. 20.Regular, prompt and consistent attendance as scheduled or directed. 21.Perform other duties as assigned by supervisors. Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE 1. High School Graduate or its equivalent. 2. Prior dispatch experience preferred. 3. Prior experience with Pro-Phoenix software a plus. 4. Business courses pertaining to typing/keyboarding, filing and windows based computer software.
PHYSICAL/MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
1. While performing the duties of this job, the employee is frequently required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, bend/twist or crouch.
2. Ability to talk and hear. Hearing without correction or corrected sufficiently acute to meet medical standards under both normal and adverse circumstances.
3. The employee must occasionally lift, carry, and/or move 10 pounds and on occasion 25 pounds.
4. The employee must be able to handle, grasp and operate radio controls and all equipment necessary to perform all job functions.
5. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
6. Analytical and problem solving skills including while under pressure or dangerous situations.
7. Ability to comprehend and follow instructions.
8. Ability to analyze options and make sound decisions including while under pressure or in a dangerous situation.
9. Employee must be free of any medical or emotional condition that would adversely impact performance of duties. Knowledge, Skills and Abilities
1. Effective oral and written communication skills; ability to speak clearly and distinctly. 2. Understanding and following work rules and directions on a day-to-day basis. 3. Ability to understand, read and write the English language. 4. Ability to organize, direct and process oral and written instructions into reports. 5. Skilled in use of computer, telephone (multi-media), fax machine, copier, transcriber and cash register. 6. Good interpersonal skills and ability to assess specific situations; to establish and maintain an effective and sympathetic relationship with the public and other City employees; good command of telephone etiquette. 7. Good knowledge of spelling, grammar/punctuation and basic math skills. 8. Ability to learn the operation and maintenance of Emergency Communications Center radios as well as other communication and retrieval equipment. 9. Ability to learn the City of Cudahy geography. 10. Capable of working independently; exercise initiatives, resourcefulness and good judgment; and accept responsibility of own actions. 11. Ability to accurately maintain records. 12. Ability to function in a sustained stressful environment and remain calm under a variety of stressful situations. 13. Note: Due to the confidentiality of police business, employee must protect this confidential information. Failure to do so will result in immediate dismissal by the Chief of Police.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
1. Inside work place environment. 2. Periodic exposure to loud noises from sirens, weapons, etc.
EQUIPMENT USED: Computer, telephone (multi media), two-way radio, copier, fax machine, City surveillance system. LIFE: CITY PAYS PREMIUM FOR BASIC LIFE COVERAGE ON EMPLOYEE
HOLIDAY: EMPLOYEES OF THE CITY OF CUDAHY RECEIVE 10 PAID HOLIDAYS ANNUALLY
PERSONAL DAYS: AFTER ONE YEAR OF EMPLOYMENT - EMPLOYEE WILL RECEIVE THREE PERSONAL DAYS EACH YEAR
SICK LEAVE: ELIGIBILITY FOR SICK LEAVE BEGINS AFTER SUCCESFUL COMPLETION OF THE PERFORMANCE PERIOD OF EMPLOYMWENT WITH THE CITY. NEW EMPLOYEES CONTINUE TO EARN 8 HOURS PER MONTH DURING THEIR FIRST 4 YEARS OF SERVICES.
MEDICAL: CITY CURRENTLY PAYS THE PREMIUM FOR A MEDICAL BENEFIT PLAN FOR EMPLOYEES AND THEIR FAMILIES UP TO THE MAXIMUM ALLOWABLE BY LAW AFTER 4TH YEAR, SICK LEAVE EARNED IS 4 HOURS PER MONTH TO A MAXIMUM OF 360 HOURS
VACATION: AFTER ONE FULL YEAR OF SUCCESFUL EMPLOYMENT - EMPLOYEE SHALL EARN: 2 WEEKS VACATION AFTER 1 YEAR 3 WEEKS VACATION AFTER 7 YEARS 4 WEEKS VACATION AFTER 15 YEARS 5 WEEKS VACATION AFTER 23 YEARS
PENSION: EMPLOYEES ARE COVERED UNDER THE STATE OF WISCONSIN RETIREMENT SYSTEM 01
How proficient are you at Pro-Phoenix Records Management system?
Prior experience YES NONE
02
Which of the following best describes your skill level using Microsoft Word?
NO YES Experience PLUS modifying, editing, deleting, moving, formatting, copying, pasting data All of the skills listed above PLUS creating tables, charts and macros
03
Which of the following best describes your skill level using Microsoft Excel?
No Experience entering data, printing MS Excel worksheet All of the skills listed above PLUS modifying, editing, deleting, moving, formatting, copying, pasting data All of the skills listed above PLUS creating MS Excel worksheets with formulas
04
What is your experience with the Wisconsin TIME System?
NONE Was previously certified I am currently certified
05
Which of the following best describes your skill level with TiPPS Cash Register?
NO YES
06
What is your experience with TraCS - citation system?
NONE YES
07
Do you speak and understand any language other than English that may aid some of our non-English speaking Customers?
Yes No
08
How many years of Emergency Services Dispatcher experience do you have?
more than 5 years 3-5 years 1-3 years less than 1 year no experience
09
I am applying for the Emergency Services Dispatcher
Full Time Position Part Time Position Both
10
The minimum qualifications of the postion of Emergency Services Dipatcher include the following: Must speak and understand the English language - Must be a United States Citizen - Must have a high school diploma or equivalent - Prior dispatch experience preferred - - Business courses pertaining to typing/keyboarding, filing and windows based computer software - Are you able to meet all of the requirements listed above? If you answer no to this question, it will reflect that you do not meet the minimum qualifications for this position and you will not be further considered throughout the selection process.
Yes No
Required Question