Hustle Notice Biz
Customer Support Assistant
Department:
Comvox Co
Employment Type:
Full Time
Location:
Washington, DC
Compensation:
$50,000 - $60,000 / year
Description
Job Description We are seeking a passionate and dedicated Customer Support Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing top-notch support and ensuring a positive experience with our products and services. Your excellent communication skills and customer-centric approach will make you an essential part of our customer service team.
Key Responsibilities
Responsibilities
Respond to customer inquiries via phone, email, and live chat in a professional and timely manner. Provide accurate information about products and services, assisting customers in making informed decisions. Troubleshoot and resolve customer issues, escalating complex problems to appropriate team members when necessary. Document customer interactions and feedback in our CRM system to ensure accurate record-keeping and information sharing. Assist customers with order processing, billing inquiries, and product returns or exchanges. Collaborate with team members to improve customer support processes and enhance the overall customer experience. Skills, Knowledge and Expertise
Qualifications
High school diploma or equivalent; further education in a related field is a plus. Proven experience in customer service or support roles, preferably in a fast-paced environment. Excellent written and verbal communication skills, with strong attention to detail. Ability to handle customer inquiries with patience, empathy, and professionalism. Proficient in using customer support software and CRM systems. Strong problem-solving skills and the ability to think critically under pressure. Benefits
Benefits
Competitive salary within the range of $50,000 - $60,000 per year. Opportunities for career growth and professional development. Comprehensive health, dental, and vision insurance. Paid time off and holidays. Supportive and collaborative work environment.
Department:
Comvox Co
Employment Type:
Full Time
Location:
Washington, DC
Compensation:
$50,000 - $60,000 / year
Description
Job Description We are seeking a passionate and dedicated Customer Support Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing top-notch support and ensuring a positive experience with our products and services. Your excellent communication skills and customer-centric approach will make you an essential part of our customer service team.
Key Responsibilities
Responsibilities
Respond to customer inquiries via phone, email, and live chat in a professional and timely manner. Provide accurate information about products and services, assisting customers in making informed decisions. Troubleshoot and resolve customer issues, escalating complex problems to appropriate team members when necessary. Document customer interactions and feedback in our CRM system to ensure accurate record-keeping and information sharing. Assist customers with order processing, billing inquiries, and product returns or exchanges. Collaborate with team members to improve customer support processes and enhance the overall customer experience. Skills, Knowledge and Expertise
Qualifications
High school diploma or equivalent; further education in a related field is a plus. Proven experience in customer service or support roles, preferably in a fast-paced environment. Excellent written and verbal communication skills, with strong attention to detail. Ability to handle customer inquiries with patience, empathy, and professionalism. Proficient in using customer support software and CRM systems. Strong problem-solving skills and the ability to think critically under pressure. Benefits
Benefits
Competitive salary within the range of $50,000 - $60,000 per year. Opportunities for career growth and professional development. Comprehensive health, dental, and vision insurance. Paid time off and holidays. Supportive and collaborative work environment.